Applications Support Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role responsible for monitoring, assessing, analyzing, and evaluating processes and data to maintain and enhance applications with a good understanding of related technical areas and industry practices.

Job Responsibility:

Having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
making recommendations for improvements
analyzing existing system logic and using evaluative judgment to make recommendations and implement enhancements or fixes
formulating and defining scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documenting requirements
partnering with appropriate development and production support areas
participating in validation and testing activities
assessing the applicability of previous or similar experiences and evaluating options under circumstances not covered by procedures
performing other duties and functions as assigned
appropriately assessing risk when business decisions are made and demonstrating compliance with applicable laws, rules, and regulations

Requirements:

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
be able to work under pressure
analytical and troubleshooting skills
knowledge in banking applications and server infrastructure
good interpersonal and communication skills, great teammate
trabajo en equipo
JAVA/.NET
comunicación asertiva
servicio al cliente
capacidad analítica y de resolución de problemas (pensamiento crítico)
deseos de aprender y estar a la vanguardia (autoaprendizaje)
adaptabilidad, saber priorizar y manejo de tareas múltiples
lógica matemática y programación
ética, compromiso, honestidad e integridad
resiliencia (inteligencia emocional)
compromiso
creatividad
trabajo bajo presión
orientado a resultados

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst