Applications Support Analyst, Citi

Citi

Location:
United States, Getzville

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

61120.00 - 85280.00 USD / Year

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Job Description:

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility:

The Application Support Analyst is responsible for having an advanced understanding of application support procedures, concepts and technical knowledge to maintain, identify and define monitoring and investigation enhancements
Diligently follow the predefined Incident Management protocols and procedures including proper documentation, escalation to L2 support teams and senior management
Partner with appropriate support teams and senior management while recommending areas of process improvements
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar incidents and uses sound judgement for circumstances not covered by procedures, while mitigating and inherent risks
Promotes a culture of information exchange and ideas in a concise and logical manner which is easily understood to internal stakeholders
Performs other duties and functions as assigned by senior management
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-5 years experience of apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Advanced interpersonal and communication skills, great teammate
Familiar with Observability and Site Reliability Engineering (SRE) Principles
Advanced experience with database language (like python, SQL, MongoDB, or similar)
Strong trouble shooting or problem-solving skills
Experience working with global or multi-regional teams
Bachelor’s/University degree or equivalent experience
Required hands on tech expertise on UNIX and SQL
Desirable experience on Java application servers such as WebSphere, Weblogic, Tomcat etc.
Desirable experience on supporting IBM MQ and AWS Cloud Solutions.
Desirable experience on scheduling tools such as Autosys
Desirable experience on monitoring tools such as GENEOS ITRS or AppDynamics, Grafana
Desirable MS Office suite
ServiceNow knowledge is a plus

Nice to have:

Desirable experience on Java application servers such as WebSphere, Weblogic, Tomcat etc.
Desirable experience on supporting IBM MQ and AWS Cloud Solutions.
Desirable experience on scheduling tools such as Autosys
Desirable experience on monitoring tools such as GENEOS ITRS or AppDynamics, Grafana
Desirable MS Office suite
ServiceNow knowledge is a plus

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
June 06, 2025

Expiration:
June 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Analyst