Applications Support Analyst, Citi

Applications Support Analyst

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Provide L2 production support for mission applications, ensuring high availability and performance
monitor and resolve incidents related to batch failures
engage with operations, traders, quants, development teams to understand and resolve production outages/issues
proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms (ITRS/AWP)
maintain and improve knowledge bases, SOPs, and runbooks for production support
perform initial root cause analysis (RCA), conduct post incident reviews, and drive permanent resolutions.

Requirements:

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
4+ years of experience in application production support
strong hands-on experience with Unix/Linux (scripting, file manipulation, job control)
SQL (MSSQL)
job schedulers like Autosys
log analysis tools
excellent analytical and problem-solving skills, with the ability to work in a time-sensitive environment
effective communication and stakeholder management skills across business and technical teams
experience with ITIL processes, including incident, problem and change management.

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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