Applications Support Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Applications Support Analyst 2 applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Job Responsibility:

Having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
analyzing existing system logic and using evaluative judgment to make recommendations and implement enhancements or fixes
formulating and defining scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documenting requirements
partnering with appropriate development and production support areas
participating in validation and testing activities
applying good understanding of how the team interacts with others in accomplishing the objectives of the area
assessing the applicability of previous or similar experiences and evaluating options under circumstances not covered by procedures
exchanging ideas and information in a concise and logical manner
performing other duties and functions as assigned
appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
be able to work under pressure
analytical and troubleshooting skills
knowledge in banking applications and server infrastructure
good interpersonal and communication skills, great teammate

What we offer:

Equal opportunity employer
best-in-class benefits to be well, live well and save well

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Applications Support Analyst