Applications Support Analyst Job at Citi (Pune)

Applications Support Analyst

Citi

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility:

Apply specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data
Identify policy gaps and formulate policies
Interpret data and make recommendations
Research and interpret factual information
Identify inconsistencies in data or results, define business issues and formulate recommendations on policies, procedures or practices
Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices
Develop working knowledge of industry practices and standards
Have a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
thus making recommendations for improvements
Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes
Formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
document requirements
Partner with appropriate development and production support areas
Participate in validation and testing activities
Apply good understanding of how the team interacts with others in accomplishing the objectives of the area
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
Exchange ideas and information in a concise and logical manner
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Provide technical and business support, assisting users of Citi and contributing to quick resolutions of application issues
Support regional Production Management operations and collaborate with other regional teams to provide stable production support coverage
Assist in the management, maintenance, and support of applications and their operating environments, focusing on stability, quality, and functionality
Contribute to the resolution of incidents and problems, including prioritization and escalation, and participate in root cause analysis with guidance
Support initiatives to enhance application stability and high availability, including monitoring, failover, and resiliency efforts
Learn and adhere to Incident & Problem management procedures within Production Management Operations
Assist in handling incidents, problems, and changes, particularly during critical system issues, with a calm and analytical approach
Develop effective communication and diplomacy skills to exchange information with operations and technology partners
Support the provision of insights into the production environment for technology and business management
Assist in assessing the risk and impact of production issues, escalating to management as appropriate

Requirements:

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Bachelor’s/University degree or equivalent experience
Limited work experience or relevant internship experience in a technical support or operations role
Basic familiarity with UNIX/Linux environments
Basic understanding of scripting concepts
exposure to Shell Scripting is a plus
Willingness to learn programming languages like Java, Python, PowerShell, or other relevant technologies
Basic understanding of database concepts and SQL
exposure to Oracle, SQL Server, or MongoDB is advantageous
Ability to perform basic SQL queries for data retrieval and analysis
Familiarity with monitoring tools (e.g., ITRS Geneos, AppDynamics, Datadog) and log aggregation tools (e.g., ELK, Splunk) is a plus
Basic understanding of cloud concepts (e.g., ECS) and Rest APIs
Awareness of middleware solutions such as Tibco EMS, MQ, or Kafka
Basic understanding of job schedulers like Autosys
Good written and verbal communication skills
Strong social, positive, can-do attitude, with enthusiasm to learn and take initiative
Eagerness to develop effective communication skills and collaborate within a team
Good interpersonal skills, with an ability to build professional relationships
Ability to work effectively and adapt under pressure, demonstrating a proactive approach to problem-solving

Nice to have:

Exposure to Shell Scripting is a plus
Exposure to Oracle, SQL Server, or MongoDB is advantageous
Familiarity with monitoring tools (e.g., ITRS Geneos, AppDynamics, Datadog) and log aggregation tools (e.g., ELK, Splunk) is a plus

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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