Applications Support Analyst, Citi

Citi

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Provide L2 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ITRS/AWP]
Execute advanced SQL queries and scripts for data analysis, validation, and issue resolution
Support multiple applications built on stored proc, SSIS, SSRS, Big Data ecosystems [hive, spark, Hadoop] and troubleshoot data pipeline issues
Maintain and improve knowledge bases, SOPs, and runbooks for production support
Participate in change management and release activities, including deployment validations
Lead root cause analysis [RCA], conduct post-incident reviews, and drive permanent resolutions
Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
Contribute to continuous service improvement, stability management, and automation initiatives

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
7+ Years of experience in application or production support with 2+ years at an advanced level
Strong hands-on experience with Unix/Linux [scripting, file manipulation, job control]
Strong hands-on experience with SQL [MSSQL/Oracle or similar, Stored proc, SSIS, SSRS]
Strong hands-on experience with Big Data technologies [Hadoop, Hive, Spark]
Strong hands-on experience with job schedulers like Autosys
Strong hands-on experience with log analysis tools
Solid understanding of financial instruments and trade lifecycle [Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management]
Knowledge of front office/back office and reporting workflows and operations
Excellent analytical and problem-solving skills, with the ability to work in a time-sensitive environment
Effective communication and stakeholder management skills across business and technical teams
Experience with ITIL processes, including incident, problem and change management

Employment Type:

Fulltime

Work Type:

Hybrid work

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