Applications Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced Production Support Analyst to join GlobalPayment and receivables Production Support organization, supporting critical core cash applications. The team provides Level 2 support for applications within Treasury and Trade Services Technology. This team handles the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.

Job Responsibility:

Promoting stability and quality of support services in line with our regional strategy and technology management policies
Day to day operation and oversight for the various applications operating in the region and globally
Attend and respond to compliance, audit or BAU production issues related to core cash suite of applications
Analyse complex problems / situations and to propose simple solutions
Communicate complex technical issues to end users in a language they understand
Lead a workload which is subject to changing priorities and demands
Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the Global Prod Support Teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with multi-functional partners, sharing information and knowledge effectively
Learn the fundamentals of the supported business areas
Translate business issues into technology requirements
Effectively communicate and work well with infrastructure and supporting technology groups across a distributed Unix/Linux or Wintel environment to drive problem resolution and service levels
Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements
Follow through to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business users, development teams and APAC Support Lead
Liaise with users
business sponsors
and other AD groups

Requirements:

2 to 5 years of experience working in a prod support environment
Experience in supporting a Production Supp or Operations group in a high availability / critical environment
Strong knowledge in ITIL practices in the area of Incident, Release, Change and Problem management
Experience in leading communications across business and technology partners at varying levels across a medium to large scale enterprise
Financial Markets Background, preferably in relation to core product management, operations or technology
Experience using Service Now or other similar issue tracking system
Leadership skills: individual leadership
Ability to produce clear, concise reporting
Excellent strategic analysis, problem solving, issue resolution and decision-making skills
Tact, discretion and subtlety
Strong time management skills
Experience working within an on-shore/off-shore support environment
Ability to build positive relationships in a multi-cultural environment across all levels within IT
ITRS monitoring tools exposure and experienced in handling ITRS gateways
ITIL V3 Certification added advantage
Experience writing Linux/Unix Shell scripts
Good exposure with Linux/Unix commands
Good exposures of MS SQL 2008 and higher
Deep understanding in Oracle 11G, SQL and PL/SQL programming
Good Technical Skills in Java, JavaScript, API and XML
Technical understanding of Object oriented language
Strong Technical skills in MQ & KAFKA
Good Technical skills with understanding on IBM Network Delivery Module(NDM)/Connect Direct & SFTP
Strong Knowledge of Payments applications preferably in corporate banking (SWIFT Message types, Collection, receivables, SEPA and Fast payments)
Good understanding and working knowledge in Autosys, Cron jobs & Batch processing
Good understanding and practical working experience with ITRS(Geneos Tool)/Graffana or relevant monitoring tools
Bachelor’s/University degree or equivalent experience

Nice to have:

ITIL V3 Certification
Experience working on a multi-client delivery team
Applied knowledge of standard development methodologies
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Self motivating
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
Delivery focused
Process oriented
Attention to details

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Analyst