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Citi Logo Citi · IT - Administration

Applications Support Analyst

India, Pune · Job Posted June 14, 2026
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Job Responsibility

  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information
  • resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • impacts own team and closely related work teams
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned in a concise and logical manner
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made

Requirements

  • 4-8 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience
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https://www.citi.com/ Logo
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Expiration Date
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Requirements
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  • 4-8 years experience
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Job Responsibility
Job Responsibility
  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
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New

Applications Support Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
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  • 4-8 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
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Applications Support Analyst

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  • Previous experience or interest in standardization of procedures and practices
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  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
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Applications Support Analyst

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Expiration Date
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  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
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  • Considers implications of the application of technology to the current environment
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Salary:
Not provided
https://www.citi.com/ Logo
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  • Basic Business knowledge/ understanding of financial markets and products
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  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
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  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Fulltime
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The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
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Expiration Date
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  • Execute and interpret complex database queries to assist in troubleshooting, data analysis, and reporting
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The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
Location
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India , Chennai; Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
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Requirements
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  • 4+ years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Familiarity with Abinitio, ETL processes, and tools like Control Center
  • Basic knowledge of UNIX/LINUX command-line operations
  • Exposure to Big Data concepts, including HIVE, and experience with Java Spark
  • Basic understanding of NoSQL databases such as Mongo DB
  • Foundational knowledge of Oracle SQL/PLSQL
  • Experience with data visualization tools like Tableau
  • Basic knowledge of AI and prompt engineering, willingness to adapt AI in day-to-day tasks
  • Participation in some process improvements
Job Responsibility
Job Responsibility
  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information
  • Fulltime
Read More
Arrow Right

Applications Support Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-8 years experience in production support
  • Strong UNIX experience, Linux
  • Good experience with Database (Oracle, SQL)
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Good customer service, communication and interpersonal skills
  • Knowledge of issue tracking and reporting using tools
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applocations
  • Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Resolves problems by identifying and selecting solutions
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Fulltime
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