Applications Support Analyst, Citi

Applications Support Analyst

Citi

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.

Job Responsibility:

Having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
Partners with appropriate development and production support areas
Participates in validation and testing activities
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Appropriately assess risk when business decisions are made

Requirements:

1-2 years experience in apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Knowledge/experience of Linux/Wintel platform and Oracle/MSSQL database
Start of day checks, continuous monitoring
Good knowledge for MQ, NDM, SFTP would be better

Nice to have:

Good knowledge for MQ, NDM, SFTP

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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