Applications Support Analyst

• Maintain, identify and define enhancements to existing applications and their operating environments
• Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes
• Formulate and define scope and objectives for changes through research and fact-finding
• Document requirements
• Partner with appropriate development and production support areas
• Participate in validation and testing activities
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
• Appropriately assess risk when business decisions are made

• 3-5 years experience or interest about apps support procedures, concepts and of other technical areas
• Good experience in Unix, database, ITRS, Deployment Tools, Ticketing Tools (like ServiceNow)
• Banking/Fintech preferred
• Participation in some process improvements
• Be able to work under pressure
• Analytical and troubleshooting skills
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Banking/Fintech experience