Applications Support Analyst 2, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility:

Maintain, identify and define enhancements to existing applications and their operating environments
Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes
Formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
document requirements
Partner with appropriate development and production support areas
Participate in validation and testing activities
Apply good understanding of how the team interacts with others in accomplishing the objectives of the area
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
Exchange ideas and information in a concise and logical manner
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-5 years experience
Strong knowledge or interest about apps support procedures, concepts and of other technical areas
Experience in oracle pl/sql, unix and scripting
Strong knowledge of ITIL processes
Experience in using monitoring tools
Banking set up experience will be a plus
Participation in some process improvements
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

Nice to have:

Banking set up experience
Participation in some process improvements

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst 2