Applications Support Analyst 2, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring the systems and analyzing and troubleshooting the technical issues and making recommendations of improvements. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Job Responsibility:

Having a good understanding of apps support procedures and concepts and knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
Supporting business by monitoring the systems and troubleshooting the issues
Maintaining the knowledge bases
Partners with appropriate development and production support areas
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has impact on the business through quality of activities provided
impacts team and closely related teams
Exchanges ideas and information in a concise and logical manner
Participating in team improvement projects/tasks
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Requirements:

3-5 years' experience or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure is preferred
Good interpersonal and communication skills, great teammate
Skills in Python, Cloud Computing, Windows or Linux Operating systems, databases, MQs, Monitoring/Observability Tools systems like ITRS, Grafana, Splunk etc

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst 2