Applications Support Analyst 2, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility:

Maintain, identify and define enhancements to existing applications and their operating environments
Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes
Formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
document requirements
Partner with appropriate development and production support areas
Participate in validation and testing activities
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
Exchange ideas and information in a concise and logical manner
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst 2