Applications Support Analyst 2, Citi

Applications Support Analyst 2

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Production Management team is seeking a highly motivated IT professionals to join our Applications Support team in (Country). The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools.

Job Responsibility:

Provide front line support Citi’s proprietary technologies
Champion stability initiatives to enable application high availability for Business-As-Usual
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams
Communicate effectively with operations, technology, and business partners on a regional or global basis
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Participate in disaster recovery testing
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Appropriately assess risk when business decisions are made

Requirements:

2-4 years of experience in System Analysis, applications support roles
Knowledge or working experience with Unix or Linux environment
Knowledge of ETL jobs
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
ServiceNow knowledge is a plus (ITIL)
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Nice to have:

Experience with ETL/Database Development tools
Knowledge on data analysis and reporting tools

Additional Information:

Job Posted:
June 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.