Applications Support Analyst 2 Job at Citi (Pune)

Applications Support Analyst 2

The Applications Support Analyst 2 is a developing professional role. Applies sp...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Bachelor’s/University degree or equivalent experience
SQL programming
Unix basic skills
Autosys / Airflow Job Schedulers

Job Responsibility

The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
thus making recommendations for improvements
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
Partners with appropriate development and production support areas
Participates in validation and testing activities
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has limited but direct impact on the business through quality of activities provided

Fulltime

Applications Support Analyst

The Applications Support Analyst 2 is a developing professional role. Applies sp...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Familiarity with Abinitio, ETL processes, and tools like Control Center
Basic knowledge of UNIX/LINUX command-line operations
Exposure to Big Data concepts, including HIVE, and experience with Java Spark
Basic understanding of NoSQL databases such as Mongo DB
Foundational knowledge of Oracle SQL/PLSQL
Experience with data visualization tools like Tableau
Basic knowledge of AI and prompt engineering, willingness to adapt AI in day-to-day tasks
Participation in some process improvements

Job Responsibility

The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
thus making recommendations for improvements
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
Partners with appropriate development and production support areas
Participates in validation and testing activities
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has limited but direct impact on the business through quality of activities provided

Fulltime

Applications Support Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Good knowledge on monitoring tools like ITRS, Grafana
Good knowledge on Messaging software’s like MQ, Kafka
Good knowledge on middleware like WebLogic or WebSphere

Job Responsibility

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues

Fulltime

Ops Support Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Application Support Analyst 2

The Application Support Analyst 2 at Blackline Systems, Inc. provides advanced t...

Location

India , Bengaluru

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Finance, or a related field, or equivalent practical experience
3+ years of experience in a technical application support role, preferably supporting SaaS applications
Strong understanding of financial close processes and accounting principles is highly desirable
Proficiency in troubleshooting complex software applications, identifying root causes, and implementing effective solutions
Demonstrable experience with SQL for data querying and analysis is favorable
Familiarity with API integrations (REST, SOAP) and debugging tools is a plus
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences
Strong analytical and problem-solving skills with keen attention to detail
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus

Job Responsibility

Provide advanced-level support for BlackLine applications, troubleshooting complex technical issues reported by customers and internal teams
Analyze, diagnose, and resolve application and system-level problems, including data discrepancies, integration failures, performance bottlenecks, and user experience issues
Collaborate with engineering, product, and QA teams to escalate and resolve bugs, provide detailed problem descriptions, and test proposed solutions
Develop and maintain comprehensive documentation of support processes, common issues, and resolution steps for internal and external knowledge bases
Participate in the on-call rotation to provide timely support for critical production issues outside of standard business hours
Assist in the training and mentoring of junior support analysts, sharing knowledge and best practices
Identify opportunities for process improvements and contribute to the development of tools and strategies to enhance support efficiency and customer experience
Communicate effectively with customers to manage expectations, provide status updates, and ensure a positive support experience
Contribute to root cause analysis (RCA) investigations for recurring issues and implement preventative measures
Perform data analysis and SQL queries to investigate issues, validate data, and provide insights

Fulltime

EUC Support Analyst 2

The End-User Computing (EUC) Support Analyst II is responsible for delivering as...

Location

United States , West Des Moines

Salary:

49628.00 - 103391.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, or a related field or equivalent work experience in an IT environment
4-7 years' experience in advanced technical support roles, demonstrating progressive responsibility
Ability to work effectively within a remote team environment and independently with minimal supervision
Meticulous approach to documenting issues, procedures, and solutions
Comfortable adapting to rapidly changing priorities and new technology implementations
High level of professionalism with a commitment to company values
Ability to manage small projects, prioritize tasks, and meet deadlines efficiently
Proven experience in mentoring and training junior team members
Ability to assist in the execution of IT projects
Hands-on experience with incident management, service desk escalation, and end-user support for a large-scale enterprise environment

Job Responsibility

Provide advanced configuration, troubleshooting, and guidance for Windows 10/11 and macOS operating systems
Troubleshoot and resolve software installation and configuration issues
Write knowledge documentation
Support virtualization technologies, including VMware
Utilize endpoint management tools like Microsoft Configuration Manager (MCM), Intune
Implement and manage mobile device management (MDM) solutions
Apply knowledge of networking concepts
Assist with cloud computing tasks related to Azure, AWS
Diagnose, repair, and replace hardware components
Analyze and resolve complex technical issues independently

What we offer

Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Healthy balance between work and personal lives
Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
Incentive program for defined goals subject to eligibility and performance
Colleagues who support one another, model our core values, and drive our healthy, high-performing culture

Fulltime

Hr operations support analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Taiwan , Taipei

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills in both English and Chinese
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Assistant Vice President, Applications Support Sr Analyst

We are seeking an experienced and highly motivated Assistant Vice President to j...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
8+ Years of experience in application or production support with 2+ years at a lead level
Strong hands-on experience with Unix/Linus [ scripting, file manipulation, job control]
SQL is a must [ MSSQL/Oracle or similar, Stored proc, SSIS, SSRS ]
Big Data technologies [ Hadoop, Hive, Spark ]
Job Schedulers like Autosys
Log analysis tools
Solid understanding of financial instruments and trade lifecycle [ Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management ]
Familiarity with CUSIP, ISINs and other instrument identifiers
Knowledge of front office/back office and reporting workflows and operations

Job Responsibility

Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
Engage with operations, traders, quants, development teams to understand and resolve production outages/issues
Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ]
Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems [ hive, spark, Hadoop] and troubleshoot data pipeline issues
Maintain and improve knowledge bases, SOPs, and runbooks for production support
Participate in change management and release activities, including deployment validations
Lead root cause analysis [ RCA] , conduct post incident reviews, and drive permanent resolutions
Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives

Fulltime

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Applications Support Analyst 2

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