CrawlJobs Logo
Citi Logo Citi · IT - Software Development

Applications Support Analyst 2

India, Pune · Job Posted August 12, 2025
Apply Position
Job Link Share

Job Description

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility

  • Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
  • Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
  • documents requirements
  • Partners with appropriate development and production support areas
  • Participates in validation and testing activities
  • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
  • Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
  • Has limited but direct impact on the business through quality of activities provided
  • impacts team and closely related teams
  • Exchanges ideas and information in a concise and logical manner
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

  • 3-6 years experience or interest about apps support procedures, concepts and of other technical areas
  • ITIL Foundation
  • Good hands-on on Unix and SQL
  • Batch Management and Monitoring tools
  • Be able to work under pressure
  • Analytical and troubleshooting skills
  • Knowledge in banking applications and server infrastructure
  • Good interpersonal and communication skills, great teammate
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Applications Support Analyst 2

8 matching positions

Application Support Analyst

Join Sopra Steria as an Application Support Analyst in a dynamic environment, su...
Location
Location
Luxembourg , Leudelange
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master Degree in IT or relevant experience in a similar role (2-5 years)
  • Experience in a Production Support or Application Support role, ideally in a financial environment
  • Strong analytical mindset, with the ability to troubleshoot and document undocumented issues
  • Comfortable working under pressure in fast-paced, high-stakes environments
  • Excellent communication skills (written and verbal)
  • Team player with a service-oriented mindset
  • Fluent in French. English is a plus
Job Responsibility
Job Responsibility
  • Provide functional and technical support for front-office and private banking applications
  • Handle Level 2/2.5 incident analysis, including non-standard production issues
  • Liaise with development and infrastructure teams to coordinate issue resolution and deployments
  • Manage application releases and patching, including early morning production go-lives
  • Participate in a rotation-based shift (between 7:30 AM and 6:30 PM)
  • Be available for monthly Saturday patching (on rotation) and occasional weekend go-lives
  • Ensure documentation of recurring issues and knowledge sharing with the team
What we offer
What we offer
  • Access to our Sopra Steria training and personal development academy
  • A company car lease or mobility budget
  • A company laptop and mobile phone
  • Private health insurance coverage
  • Meal vouchers
  • Social security and pension plan
  • A competitive salary
  • 26 holiday days
  • Fulltime
Read More
Arrow Right

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...
Location
Location
United States , New York
Salary
Salary:
70000.00 - 80000.00 USD / Year
harrys.com Logo
Harry's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree in IT or equivalent experience
  • At least 2 years in IT support
  • Proficiency in Windows and macOS support
  • Strong problem-solving, analytical, and customer service skills
  • Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
  • Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
  • Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
  • Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
  • Experience with remote desktop and support software
  • Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure
Job Responsibility
Job Responsibility
  • Provide technical assistance and support to end-users for all IT-related issues
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
  • Providing technical support via various channels
  • Troubleshooting issues on both PC and Mac operating systems and common applications
  • Resolving basic networking problems
  • Using a help desk ticketing system
  • Assisting in IT asset inventory
  • Staying informed on technology trends
What we offer
What we offer
  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Bagels on Wednesdays and lunch on Thursdays
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...
Location
Location
United States , McLean
Salary
Salary:
Not provided
tscti.com Logo
22nd Century Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
  • Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
  • Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
  • Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
  • Experience with direct end-user support in a customer service role
  • Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
  • Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
  • Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
  • Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
  • Ability to be a positive and constructive contributor in a team-based environment
Job Responsibility
Job Responsibility
  • Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
  • Implement, manage, and support desktop and Software as a Service (SaaS) application systems
  • Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
  • Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
  • Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
  • Participate in on-call rotation for after-hours IT support
  • Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
  • Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
  • Provide periodic reports to management
  • Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency
Read More
Arrow Right

Systems Analyst 2

This position serves as a hands-on System Administrator for CLIENT’S Salesforce ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
honorvettech.com Logo
HonorVet Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7 years experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments
  • 7 years experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum
  • 7 years experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products
  • 7 years experience is overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions
  • Candidates must already reside in Texas
  • LOCAL TO THE AUSTIN AREA ONLY (Within 50-mile radius)
  • This position requires availability for 24/7 support
Job Responsibility
Job Responsibility
  • Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives
  • Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system
  • Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
  • Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system
  • Serves as a hands-on System Administrator for CLIENT’S Salesforce Orgs
  • setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required
Read More
Arrow Right

Application System Analyst Lead - Converge Revenue Cycle

The Information Services Lead is responsible for leading and coordinating the ef...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
  • Ability to present complex data in meaningful method, i.e., charts, graphs
  • Ability to adjust to and implement change
  • Problem Solving skills
  • Multitasking skills
  • Work as a team member
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint
  • Excellent customer service skills
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
  • Strong organizational skills in managing multiple priorities
Job Responsibility
Job Responsibility
  • Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
  • Serves as escalation for the focus area in the support and optimization of team activities
  • Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders
  • Ensures team members adhere to quality standards
  • Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards
  • Able to influence operational and clinical project outcomes
  • Coaches team members to tackle new problems using experimentation, including successes and failure experiences
  • Inspire creative problem solving beyond standard recommendations and practice
  • Applies expert level understanding of assigned clinical/business operations, processes, and workflows
  • and accurately documents, discusses, and identifies dependencies with project team members and stakeholders
  • Fulltime
Read More
Arrow Right

Application Development Lead Analyst

The Applications Development Technology Lead Analyst is a senior level position ...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience in Apps Development or systems analysis role
  • 5+ years of experience in development of high volume applications using Scala, Spark, and Hive
  • 2+ years of experience enhancing multiple application performances based on high data volume
  • Extensive experience system analysis and in programming of software applications
  • Subject Matter Expert (SME) in at least one area of Applications Development
  • Experience in managing and implementing successful projects while adjusting priorities quickly as circumstances dictate
  • Experience developing application on cluster environment
  • Possess strong knowledge/experience implementing complex SQL queries with optimization technique
  • Automation experience in Build and deployment
  • Experience reading from Kafka Queue /set up and using Spark streaming process to process large volume of data
Job Responsibility
Job Responsibility
  • Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
  • Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
  • Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
  • Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
  • Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
  • Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
  • Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Follow the SDLC life cycle to execute tasks in an identified timeframe
  • Take ownership of remediating challenges while staying aligned with other business units to solve matters
What we offer
What we offer
  • Global benefits designed to support your well-being, growth and work-life balance
  • Fulltime
Read More
Arrow Right

Applications Development Programmer Analyst

The Applications Development Programmer Analyst is an intermediate level positio...
Location
Location
India , Chennai; Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of professional experience as Full Stack software engineering experience in developing enterprise scale applications
  • Expertise in building web applications using Java, Angular/React, and Oracle/PostgreSQL technology stack
  • Expertise in enterprise integrations through RESTful APIs, Kafka messaging
  • Expertise in Elastic Search, NoSQL databases, and Caching solutions
  • Expertise in designing and optimizing the software solutions for performance and stability
  • Expertise in troubleshooting and problem solving
  • Expertise in Test driven development
  • Expertise in Authentication, Authorization, and Security
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Work in an agile environment following through the best practices of agile Scrum
  • Analyze the requirements, seek clarifications, contribute to good acceptance criteria, estimate, and be committed
  • Take pride in designing solutions, developing the code free from defects and vulnerabilities, meeting functional and non-functional requirements by following modern engineering practices
  • Contribute to overall team performance by helping others, peer reviewing the code diligently
  • Bring agility to application development through DevOps practices - automated builds, unit/functional tests, static/dynamic scans, regression tests
  • Lookout for providing best possible customer support by troubleshooting, resolving production incidents and by eliminating the problems from the root level
  • Bring innovative solutions to reduce the operational risks by automating mundane repetitive tasks across SDLC
  • Learn to become full stack developer to address end-to-end delivery of user stories
  • Fulltime
Read More
Arrow Right