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NTT DATA Logo NTT DATA · IT - Administration

Applications Managed Services Engineer

Indonesia, Jakarta Selatan · Job Posted February 19, 2026
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Job Description

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications. This entry-level role requires a bachelor's degree in information technology or computing, with responsibilities including managing client applications, resolving incidents, and executing maintenance activities. Strong communication skills and a client-focused mindset are essential for success in this position.

Job Responsibility

  • Provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies
  • Proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs)
  • Monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents
  • Work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed
  • Executing approved maintenance activities such as patching and making configuration changes
  • Provide support to clients via phone or chat
  • Create and update knowledge articles to help streamline processes and improve service delivery
  • Opportunities for work optimization, including automation and process improvements
  • Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests

Requirements

  • Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
  • Strong planning skills, with the capability to anticipate and adapt to changing circumstances
  • A client-focused mindset, with the ability to understand and prioritize client needs
  • The ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
  • A positive outlook, even when working under pressure or putting in longer hours as needed
  • A bachelor’s degree in information technology/computing, or equivalent work experience
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