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As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).
Job Responsibility:
Monitoring and managing client applications
Responding to service requests and resolving low-complexity incidents
Working on the first line of support
Executing approved maintenance activities such as patching and making configuration changes
Providing support to clients via phone or chat
Creating and updating knowledge articles
Opportunities for work optimization, including automation and process improvements
Occasionally contribute to project work
Involved in implementing and delivering disaster recovery functions and tests
Requirements:
Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience