CrawlJobs Logo

Applications Managed Services Engineer (L1)

nttdata.com Logo

NTT DATA

Location Icon

Location:
Indonesia , Jakarta Selatan

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Join NTT DATA as an Applications Managed Services Engineer (L1) and play a crucial role in supporting and monitoring critical software applications. This entry-level position requires a bachelor’s degree in IT or equivalent experience, along with skills in Windows and Linux server administration, SQL, and effective communication. You will be responsible for resolving incidents, managing client applications, and contributing to process improvements in a hybrid work environment.

Job Responsibility:

  • Resolving incidents
  • Managing client applications
  • Contributing to process improvements
  • Supporting and monitoring critical software applications

Requirements:

  • Bachelor’s degree in IT or equivalent experience
  • Skills in Windows and Linux server administration
  • Skills in SQL
  • Effective communication

Additional Information:

Job Posted:
January 25, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Applications Managed Services Engineer (L1)

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...
Location
Location
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of Windows desktop troubleshooting
  • Knowledge of networking basics (VPN, DNS, connectivity)
  • Experience working in a structured service desk environment
  • Ability to perform remote diagnostics and guide end users effectively
  • Familiarity with authentication, password management, and user access workflows
  • Clear communication and professional client-handling skills
  • Strong documentation habits and attention to detail
  • Ability to follow processes, SOPs, and compliance guidelines consistently
  • Comfortable working in a multi-tenant, high-compliance environment
  • Ability to stay calm under pressure and handle multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Manage incoming tickets in the service desk queue
  • Create a ticket for every call or interaction
  • Classify issues using correct urgency and impact
  • Follow defined SLAs for response and resolution
  • Use standard greeting/closing scripts and follow structured ticket closure procedures
  • Document all actions, findings, and resolutions clearly
  • Locate and connect to user devices through the service desk’s remote access system
  • Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
  • Transfer files/logs as required and guide users through resolution steps
  • Use the backup remote support method only when the primary is unavailable
What we offer
What we offer
  • Thriving work environment
  • Opportunities for continuous learning
  • Chance to work with some of the best minds in the industry
  • Fulltime
Read More
Arrow Right

L1 Compute Support Engineer

L1 Compute Support Engineer with Italian role providing remote service, customer...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellence in verbal and written English and Italian
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right

Applications Managed Services Engineer

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide ...
Location
Location
Indonesia , Jakarta Selatan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in information technology or computing
  • Strong communication skills
  • Client-focused mindset
Job Responsibility
Job Responsibility
  • Provide essential support and monitoring services for clients' critical software applications
  • Managing client applications
  • Resolving incidents
  • Executing maintenance activities
Read More
Arrow Right

Manager - Automation Architecture

Service Architecture is responsible for designing and enabling end-to-end autono...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (ECE/CSE/IT) or equivalent
  • MBA preferred
  • Minimum 8+ years of management experience in a Managed Services environment
  • Proven leadership experience in Automation, Analytics, and AI/ML solution design, development, deployment, and lifecycle management
  • Prior Line Management experience with L1 certification is mandatory
  • Experience in resource planning, team management, and budget management
  • Strong understanding of Service Management operations and processes
  • Hands-on experience with MS tools portfolio such as Enable, MATE, RPA, and other in-house automation tools
  • Proficiency in SQL, SQL Server, GCP, BigQuery, Power BI, Tableau, and data analytics platforms
  • Knowledge of AI/ML technologies including actuations, LLMs, and Generative AI applications
Job Responsibility
Job Responsibility
  • Design and develop robust, scalable architectures for automation, analytics, and AI/ML solutions that address evolving operational requirements for Ericsson and its customers
  • Drive end-to-end autonomous operations use cases using AAA capabilities by co-creating customized solutions that deliver measurable value and differentiation
  • Lead the development, deployment, and lifecycle management of automation solutions and actuations generated from AI/ML models (Insite), aligned with BCSS MSN strategy
  • Define and optimize end-to-end service flows to improve operational efficiency and service delivery outcomes
  • Develop scalable, modular, and reusable architecture designs that support high velocity delivery and align with End-to-End Operations (EOE) objectives
  • Design, develop, and deploy BPMS workflows across contracts to drive operational efficiencies
  • Ensure demands across Automation, Analytics, and AI domains are handled consistently with high accuracy, agility, and delivery speed
  • Contribute to pre-sales engagements and solution design to strengthen Ericsson’s competitive positioning
  • Provide thought leadership by identifying industry trends, best practices, and innovative approaches in automation and AI-driven operations
  • Ensure availability of EOE guidelines, work instructions, and operational documentation to support delivery teams
Read More
Arrow Right
New

Applications Managed Services Engineer (L2)

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary miss...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
  • Ability to plan activities and adapt quickly to changing circumstances
  • Effective communication skills and the ability to work across different cultures and social groups
  • Active listening skills to understand clients' needs and craft a positive client experience
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
  • A bachelor’s degree in information technology/computing or equivalent work experience
Job Responsibility
Job Responsibility
  • Ensure that clients' packaged application technologies, such as ErP and Middleware, are always in top shape
  • Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
  • Handle second-line support with a medium level of complexity
  • Update tickets with resolution tasks and log incidents
  • Communicate with other teams and clients to extend support
  • Execute changes, ensure changes are properly documented and approved
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Lead initial client escalations for operational issues
  • Identify problems before they impact client services
  • Fulltime
Read More
Arrow Right

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...
Location
Location
China , Beijing
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A moderate knowledge of voice, video, and other collaboration modalities
  • A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex
  • Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
  • A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
  • Experience in managed services and using ticketing tools, preferably ServiceNow
  • The ability to communicate and work effectively across different cultures and social groups
  • An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
  • Competence in planning activities and projects well in advance and adapting to changing circumstances
  • The ability to maintain a positive outlook and work well under pressure
  • Willingness to work extra hours when necessary
Job Responsibility
Job Responsibility
  • Proactively monitor work queues
  • Identify and investigate issues
  • Resolve technical incidents to maintain client satisfaction
  • Provide second-level support for incidents and requests of medium complexity
  • Capture all required and relevant information for immediate resolution
  • Communicate with other teams and clients for extended support
  • Ensure continuous service by following through on shift handovers
  • Plan and execute standard requests and changes with clear identification of risks and mitigation plans
  • Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
  • Coach and mentor L1 teams to enhance their technical and behavioural skills
What we offer
What we offer
  • Opportunities for coaching and mentoring
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Fulltime
Read More
Arrow Right

Cross Technology Managed Services Engineer (L2) - System Automation

The Managed Services Cross Technology Engineer (L2/L3) – Systems Automation is a...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Relevant certifications include (but not limited to) - Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: DATA Centre Virtualization
  • Git, GitHub, GitLab CI/CD, Jenkins, GitHub Actions
  • Terraform
  • Ansible
  • Docker
Job Responsibility
Job Responsibility
  • Automate the continuous integration, delivery, and deployment (CI/CD) pipelines (e.g., using Jenkins, GitLab CI)
  • Manage infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform across cloud platforms
  • Orchestrate and manage application deployment using Docker and Kubernetes (K8s)
  • Implement configuration management (e.g., Ansible) for server hardening, patching, and maintaining system state
  • Design and maintain robust Observability solutions (monitoring, logging, tracing) for production systems
  • Ensure system reliability, scalability, and performance through automation and proactive tuning
  • Develop automation scripts (e.g., Python, Bash) to reduce manual operational toil
  • Proactively monitors the work queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
What we offer
What we offer
  • Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
  • Part of a global company with experts in more than 50 countries
  • Access to a robust ecosystem of innovation centers as well as established and start-up partners
  • Fulltime
Read More
Arrow Right

MS Engineer (L1)

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide ...
Location
Location
Indonesia , Jakarta Selatan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
  • Strong planning skills, with the capability to anticipate and adapt to changing circumstances
  • A client-focused mindset, with the ability to understand and prioritize client needs
  • The ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
  • A positive outlook, even when working under pressure or putting in longer hours as needed
  • A bachelor’s degree in information technology/computing, or equivalent work experience
Job Responsibility
Job Responsibility
  • Monitoring and managing client applications
  • Responding to service requests
  • Resolving low-complexity incidents
  • Working on the first line of support
  • Ensuring issues are quickly identified and resolved or escalated
  • Executing approved maintenance activities such as patching and making configuration changes
  • Providing support to clients via phone or chat
  • Creating and updating knowledge articles
  • Opportunities for work optimization, including automation and process improvements
  • Occasionally contribute to project work
  • Fulltime
Read More
Arrow Right