Applications Managed Services Engineer (L1) Job at NTT DATA (Jakarta Selatan)

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Strong understanding of Windows desktop troubleshooting
Knowledge of networking basics (VPN, DNS, connectivity)
Experience working in a structured service desk environment
Ability to perform remote diagnostics and guide end users effectively
Familiarity with authentication, password management, and user access workflows
Clear communication and professional client-handling skills
Strong documentation habits and attention to detail
Ability to follow processes, SOPs, and compliance guidelines consistently
Comfortable working in a multi-tenant, high-compliance environment
Ability to stay calm under pressure and handle multiple tasks simultaneously

Job Responsibility

Manage incoming tickets in the service desk queue
Create a ticket for every call or interaction
Classify issues using correct urgency and impact
Follow defined SLAs for response and resolution
Use standard greeting/closing scripts and follow structured ticket closure procedures
Document all actions, findings, and resolutions clearly
Locate and connect to user devices through the service desk’s remote access system
Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
Transfer files/logs as required and guide users through resolution steps
Use the backup remote support method only when the primary is unavailable

What we offer

Thriving work environment
Opportunities for continuous learning
Chance to work with some of the best minds in the industry

Fulltime

L1 Compute Support Engineer

L1 Compute Support Engineer with Italian role providing remote service, customer...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellence in verbal and written English and Italian
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Application Trading Support Engineer

The role of Application Trading Support Engineer carries responsibility for the ...

Location

China , Hong Kong

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Degree in an IT, Engineering or Mathematics-related discipline
Minimum of 5 years of related experience as application trade support engineer providing L1 and L2 support
Experience in a business facing application support role in Investment Bank
Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
Exposure to network connectivity investigation and diagnostics
Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling

Job Responsibility

Provide support for QPS applications and ready to cover early morning APAC hours
Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
Liaise with Business users and IT counterparts on potential process improvements
Liaise with development teams on future applications and improvements
Take ownership of issues through to resolution or escalation, as appropriate
Pro-actively improve the quality of systems and service, and increase business value
Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

New

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex
Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary

Job Responsibility

Proactively monitor work queues
Identify and investigate issues
Resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coach and mentor L1 teams to enhance their technical and behavioural skills

What we offer

Opportunities for coaching and mentoring
Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

New

Packaging Engineer

The Packaging Engineer role at NTT DATA involves designing, testing, and deployi...

Location

Mexico , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
Possess 5/10 years of relevant professional experience or equivalent combination of education/experience.
Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.
In-depth knowledge of Windows operating systems and desktop management tools.
Experience with MSIX packaging and deployment.
Strong scripting skills, particularly in VBScript, for automation of packaging processes.
Proficiency in SCCM for software distribution, application deployment, and patch management.
Familiarity with Microsoft Application Virtualization (App-V) for virtualized application delivery.
Excellent problem-solving skills and attention to detail.
Effective communication skills, with the ability to collaborate in a team-oriented environment.

Job Responsibility

Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.
Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.
Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.
Develop PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.
Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.
Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.
Maintain an updated library of software packages, ensuring compliance with security and compliance standards.
Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.
Evaluates, engineers, tests, recommends, and implements secure infrastructures.
Acts as a resource for system escalation issues.

Fulltime

New

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary
Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions

Job Responsibility

Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction
Providing second-level support for incidents and requests of medium complexity
Capturing all required and relevant information for immediate resolution
Communicating with other teams and clients for extended support
Ensuring continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coaching and mentoring L1 teams to enhance their technical and behavioural skills
Establishing effective monitoring setups for client infrastructure
Auditing and analysing incident/request tickets

Fulltime

New

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary
Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions

Job Responsibility

Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coach and mentor L1 teams to enhance their technical and behavioural skills
Establish effective monitoring setups for client infrastructure
Audit and analyse incident/request tickets, and produce trend reports for automation opportunities

Fulltime

Senior Projects Manager – Connectivity

We are seeking a Senior Project Manager who will serve as a senior manager and o...

Location

Indonesia , Batam

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Degree in Engineering, Business Studies or a related field (preferred)
Leadership and people management
Sector and industry knowledge within the Data Centre and associated services environment, especially in connectivity, white space, grey space and connectivity bias
Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field
Strong commercial acumen and understanding of business financial principles, including profit and loss and costings
Detailed knowledge and understanding of a data centre commissioning process with relevant Scripts, from L1 to L6
Strong background in electrical and mechanical systems
Strong stakeholder management and the ability to build and maintain excellent client/customer relations
Experience managing large-scale infrastructure projects in international settings
Excellent time management and ability to work under pressure, managing and driving schedules

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance
Senior representative managing a key customer account
Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
Senior Management responsibilities associated with Human Resources (HR) processes and people management
Deliver projects in line with ISO and business processes
Own or participate in bid activities that support sales, the proposal team, and processes
To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Proactively engage with the commercial team, ensuring Sub-contractor contracts and performance are implemented

Applications Managed Services Engineer (L1)

NTT DATA

Location:
Indonesia , Jakarta Selatan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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Applications Managed Services Engineer (L1)

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Location:Indonesia , Jakarta Selatan

Category:IT - Administration

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Job Description:

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Additional Information:

Job Posted:January 25, 2026

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Location:
Indonesia , Jakarta Selatan

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Contract Type:
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Job Posted:
January 25, 2026