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Applications Engineer

United Kingdom, Newcastle upon Tyne · Job Posted June 29, 2026
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Job Description

As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third-party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation.

Job Responsibility

  • Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group
  • Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems
  • Configuring workflows, automations, forms, templates and application settings to support business processes
  • Assisting with scripting, integrations and automation activities across enterprise applications
  • Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers
  • Monitoring platform performance and supporting the investigation and resolution of application issues
  • Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records
  • Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience
  • Working with stakeholders to understand business requirements and identify opportunities for system improvements
  • Supporting governance, compliance, audit and operational control activities across the application estate

Requirements

  • Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment
  • Experience configuring workflows, automations and platform administration settings
  • Strong organisational skills with the ability to manage multiple priorities and operational activities
  • Excellent documentation skills and attention to detail
  • Strong analytical and problem-solving abilities with a focus on continuous improvement
  • Experience working collaboratively with business stakeholders, technology teams and third-party suppliers
  • Good understanding of governance, controls and standardisation within enterprise application environments
  • Strong communication and stakeholder management skills
  • Experience supporting process improvement and platform optimisation initiatives
  • Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs

Nice to have

  • Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications
  • Exposure to reporting, dashboards, analytics or operational insight tools
  • Experience with automation technologies such as Zapier or similar platforms
  • Understanding of software licensing management and supplier relationships
  • Experience supporting audit, compliance or security-related activities
  • Familiarity with Agile, product-led or modern technology delivery environments
  • Knowledge of ITSM principles, service management frameworks and application governance best practice

What we offer

  • Enhanced flexibility and working from anywhere
  • Birthday off
  • Annual wellbeing allowance
  • Discounts portal
  • Private Counselling with a weekly confidential helpline
  • Simplyhealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Buy and sell annual leave scheme (upto 3 days per year)

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