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To provide applications support and solutions to customers and colleagues to meet customer requirements for electronic/ electro-hydraulic systems, including the provision of comprehensive technical advice and expertise to internal and external stakeholders, liaising with field based Sales personnel and internal departments to ensure the effective provision of information and advice to meet customer needs
Job Responsibility:
Provide applications support and solutions to customers and colleagues to meet customer requirements for electronic/ electro-hydraulic systems
Provide comprehensive technical advice and expertise to internal and external stakeholders
Liaise with field based Sales personnel and internal departments to ensure effective provision of information and advice
Review, advise and process system requests (including those for new/modified products) from the field
Provide product and systems recommendations on a timely basis
Provide field support when required for the installation of systems and components
Assist customer in hands-on trouble shooting when required
Integrate electro-hydraulic control systems with OEM specific electronic architecture
Coordinate with colleagues and customers to participate in multi-national projects as required
Liaise with Regional Sales Mangers, Applications Engineers, Customers and other personnel to report activities and progress
Work with RSMs, Applications Engineers, customers and other relevant personnel to coordinate projects
Create market surveys for special markets, applications or products
Develop strategies to access or penetrate dedicated markets
Liaise with UK and US colleagues where required in the further development of personal expertise and knowledge
Train internal and external sales people/ distributors
Provide support at exhibitions where required
Requirements:
Educated to degree level in mechanical engineering or similar discipline
Demonstrable experience in a similar role
Proven experience in application of hydraulic & electronic systems in the mobile equipment market
Good technical ability in hydraulic valves and systems
Good working knowledge of electronics and field bus systems essential with the ability to develop further in this area
Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems