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As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third-party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation.
Job Responsibility
Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group
Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems
Configuring workflows, automations, forms, templates and application settings to support business processes
Assisting with scripting, integrations and automation activities across enterprise applications
Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers
Monitoring platform performance and supporting the investigation and resolution of application issues
Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records
Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience
Working with stakeholders to understand business requirements and identify opportunities for system improvements
Supporting governance, compliance, audit and operational control activities across the application estate
Requirements
Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment
Experience configuring workflows, automations and platform administration settings
Strong organisational skills with the ability to manage multiple priorities and operational activities
Excellent documentation skills and attention to detail
Strong analytical and problem-solving abilities with a focus on continuous improvement
Experience working collaboratively with business stakeholders, technology teams and third-party suppliers
Good understanding of governance, controls and standardisation within enterprise application environments
Strong communication and stakeholder management skills
Experience supporting process improvement and platform optimisation initiatives
Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs
Nice to have
Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications
Exposure to reporting, dashboards, analytics or operational insight tools
Experience with automation technologies such as Zapier or similar platforms
Understanding of software licensing management and supplier relationships
Experience supporting audit, compliance or security-related activities
Familiarity with Agile, product-led or modern technology delivery environments
Knowledge of ITSM principles, service management frameworks and application governance best practice
What we offer
Enhanced flexibility and working from anywhere
Birthday off
Annual wellbeing allowance
Discounts portal
Private Counselling with a weekly confidential helpline
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)