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Silvus is seeking an Applications Engineer within the customer-facing Sales Engineering team to conduct a wide range of technical activities relating to applications/solutions engineering and customer and sales support. In this role, you will work closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies. The Applications Engineer will be expected to help define and test new products and features, assist customers and the sales team with their technical support requests, perform technical analysis and systems integration duties, and engineer complete solutions to complex problems. You will work closely with internal engineering teams and provide in-person support with up to 25% travel, both domestic and international.
Job Responsibility:
Design and test complete solutions that solve unique technical problems
Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories
Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person
Work individually and with Engineering teams to support these requests via in-house or field testing and validation
Test and harden existing features through firmware and hardware changes in realistic applications
Support the Sales Engineering team by helping prepare for demos, training, testing, or recreating bugs and issues they see in the field
Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently
Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training
Requirements:
Bachelor of Science in Electrical Engineering, Engineering Technology, or related technical field
Proficiency in instruments such as spectrum analyzers, multimeters, signal generators, and other RF and data network test equipment and testing
Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers
Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization
Excellent organizational skills and attentiveness to details
Proficiency with PC office applications and mobile devices
Excellent organization skills and attention to detail
Ability to lift up to 50 lbs
Willingness to travel and work at customer sites
Must be a U.S. Citizen due to clients under U.S. government contracts
Employment is contingent upon the successful clearance of a background check
Nice to have:
Proficiency with TCP/IP protocol and networking
Experience with operating and testing IP radios/modems
Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies
Experience in testing embedded radio communication systems
Familiarity with Linux
Proficiency with programming languages such as Python or C/C++
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