Applications Development Technical Lead

• Lead integration of functions to meet goals, deploy new products, and enhance processes
• Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
• Provide expertise in area of knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
• Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design
• Allocate work, and act as an advisor/coach developers, analysts, and new team members
• Influence and negotiate with senior leaders and communicate with external parties
• Appropriately assess risk when business decisions are made
• Facilitate collaboration between Branch Agents, Contact Center Advocates, and development teams to efficiently resolve system health issues impacting employee productivity
• Conduct live sessions with front-line employees and tech teams to identify root causes and implement user-centric solutions for system issues
• Enhance technology governance by incorporating employee experience metrics into best practices and compliance audits
• Oversee operational support for internal applications, ensuring alignment with business goals and fostering employee efficiency
• Partner with IT service management to minimize disruption and ensure continuity for employee applications
• Collaborate with Technology partners to implement solutions that improve internal application capabilities and employee experience
• Act as a liaison between tech teams, business units, and leadership to foster innovation and improve the employee technology landscape

• 10+ years of relevant experience
• Experience in implementing projects
• Experience in systems analysis and programming of software applications
• Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development
• Demonstrated knowledge of client core business functions
• Demonstrated leadership, project management, and development skills
• Relationship and consensus building skills
• Experience with Contact Center Support and applicable tools/systems such as Avaya, Cisco UCC, Genesis, Nice, etc.
• Knowledge of analytical tools (Power BI, Tableau, etc.)
• Infrastructure & Support tools experience including ServiceNow, Jira, Splunk, SQL, Oracle Database, MySQL, etc.
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Master's degree

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards