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Applications Development Sr Programmer Analyst

India, Chennai · Job Posted January 10, 2026
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Job Description

This is a challenging and exciting opportunity to work on Collaboration Service (like Jira, Confluence). The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal. The role requires a good understanding of Collaboration Services (Jira & Confluence), developer pipeline concepts, Jira/Confluence SaaS Solution. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those as we migrate from on-premise solution to SaaS solution.

Job Responsibility

  • Technical Support for Collaboration Service Platform
  • Technical Support for Jira integration with developer pipeline service
  • Troubleshoot technical issues and manage customer expectation
  • Reduce recurring issue using root cause analysis
  • Proactively monitor and manage infrastructure stability and performance
  • Upgrade existing product along with Engineering
  • Adopt new technology that gives competitive advantage to Citigroup Developers
  • Identify automation opportunity and implement solution to improve operational efficiency and user experience
  • Adopt AI solution to improve developer experience
  • Manage infrastructure level risk & compliance issues as per Citi guidelines

Requirements

  • Must be a self-starter, effective listener & communicator, problem solver and team player
  • Minimum of 6 years of technical support experience
  • Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience
  • 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
  • Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service
  • Bachelor’s Degree in Computer Science or a Related Field

Nice to have

Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

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