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The Applications Development Manager is a part of the Issuer Services Technology senior management team reporting to the Director of Global Systems and Shared Services Development for Issuer Services Technology. This role is responsible for accomplishing results through the management of a team in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities.
Job Responsibility:
Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for team
Provide strategic influence and exercise control over resources, budget management and planning while monitoring delivery and end results
Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End to end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management
Provide organizational and cultural change leadership and change management
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years’ experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management
Extensive experience leading large technology programs and solution delivery teams
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
Hands-on leader, visionary, and problem solver with a passion for excellence
Experience managing vendors through the full vendor engagement life cycle
Ability to work hands on with team members to inspire and motivate all levels of staff
Outstanding performer, persistent and pro-active leader, exceptionally detail oriented, and driven to exceed expectations
Experience using JIRA a big plus
Hands-on early career experience in a technical IT role preferred
ITIL certification a plus
Prior industry experience in Banking/Financial Services or Professional Services/Management Consulting a plus
Experience leading transformational programs and managing global technology teams a plus
Stable work history with at least 2 years average duration per employer, few breaks in employment, and with progressively increasing career responsibility
Nice to have:
Experience using JIRA
ITIL certification
Prior industry experience in Banking/Financial Services or Professional Services/Management Consulting
Experience leading transformational programs and managing global technology teams
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