Applications Developer II - ServiceNow Job at Uber (San Francisco)

Job Description

The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices. We are seeking a ServiceNow Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem.

Job Responsibility

Platform Strategy: Evaluate business and technical requirements against ServiceNow platform capabilities and best practices, and design and deliver scalable ServiceNow solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience
CI/CD & Platform DevOps: Design, implement, and support CI/CD pipelines for the ServiceNow platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards
Citizen Development & Governance: Enable and govern citizen development on the ServiceNow platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance
CMDB & Discovery: Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
Now Assist & Automation: Integrate and configure Now Assist features — including AI-assisted workflows, chat summarization, and virtual agent enhancements
Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests
Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity
Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance
Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst

Requirements

6+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations
Demonstrated ability to assess and enforce architectural governance, standards, and technical best practices with strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
Hands-on experience with Now Assist technologies — generative AI workflows and skill kits on the Now Platform
Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes
Proven experience implementing CI/CD practices for ServiceNow, including source control, automated testing, update set and application lifecycle management, and environment promotion strategies
Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
ServiceNow Certified System Administrator ( CSA) and Certified Application Developer ( CAD) are required
Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges
Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences
Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment

Nice to have

6+ years of hands-on ServiceNow development experience delivering enterprise-scale solutions across ITSM, CMDB, workflow automation, and core platform capabilities, with strong adherence to architectural and development best practices
Proven expertise in ServiceNow scripting and platform engineering (JavaScript, Glide API, Business Rules, Script Includes, UI components) with the ability to design scalable, maintainable solutions
Demonstrated experience implementing CI/CD and DevOps practices for ServiceNow, including source control, automated testing, update set/application lifecycle management, and environment promotion
Hands-on experience with Now Assist and generative AI features to enable intelligent automation, self-service, and agent productivity
Strong background in integrations and platform governance, including REST/SOAP APIs, IntegrationHub, Flow Designer, CMDB/CSDM standards, and enabling citizen development through guardrails and reusable components

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

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Applications Developer II - ServiceNow

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