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Uber Engineering operates in a high-performance environment driven by scale, reliability, and speed. We’re looking for an Application Developer Engineer who thrives at the intersection of IT, SaaS administration, automation, and customer impact. This role owns the operational health, configuration, and lifecycle of Uber’s core enterprise applications while acting as the highest escalation point for complex application issues. You will partner closely with Engineering, Security, IT Ops, and Business stakeholders to ensure Uber’s critical collaboration and productivity platforms run securely, efficiently, and at global scale. This is not a traditional service desk role, it’s a hands-on application ownership role with real influence over tooling, processes, and user experience across Uber.
Job Responsibility:
Act as primary application developer and technical owner for enterprise SaaS applications including (but not limited to): Google Workspace, Zoom, Slack, Figma, Asana, Jira, Confluence, ServiceNow, Okta / Identity-integrated applications
Manage application configuration, access models, permissions, integrations, and automation
Own application lifecycle management: onboarding, offboarding, renewals, vendor coordination, and feature rollouts
Serve as Super Admin with the highest level of access to supported applications
Resolve complex, escalated L3 application issues beyond standard troubleshooting
Lead incident response for enterprise application outages or degradations
Design and implement automation and integration workflows using JavaScript, Python, APIs, and Enterprise AI applications (Gemini, ChatGPT, Claude, Claude Code, MCP) to reduce manual effort and improve reliability
Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization
Possess strong programming language knowledge, including Python, JavaScript, Java, and SQL
Demonstrate strong knowledge of databases such as BigQuery and Apache Hive
Act as the bridge between IT Engineering, Service Desk, Security, and Business stakeholders
Provide actionable feedback to IT Engineering leadership on application pain points and improvement opportunities
Own internal and external-facing documentation for enterprise applications
Develop and maintain runbooks, SOPs, and escalation guides
Ensure procurement and licensing processes follow logistics and compliance guidelines
Perform additional duties as assigned to support enterprise application operations
Requirements:
3+ years of IT or Enterprise Application Developer experience
3+ years supporting SaaS platforms at scale with admin-level access
Strong scripting or coding skills (Python, Bash, APIs)
Strong knowledge of Enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and MCP
Familiarity with identity and access management (Okta, AD, SSO, SCIM)
Proven experience acting as an escalation point for complex technical issues
Strong documentation, training, and communication skills
Ability to respond quickly to incidents and operate effectively in high-pressure situations
Willingness to participate in on-call rotations and work outside standard business hours when needed
Nice to have:
4+ years of experience in Enterprise Application Development or Software Engineering
Demonstrated expertise in building and deploying automation using Python, JavaScript, and APIs
Experience with data warehousing and querying large datasets (BigQuery, Hive)
Hands-on experience with version control systems (e.g., Git) and CI/CD tools
Deep knowledge of Linux environments and cloud platforms (e.g., GCP, AWS)
Minimum of 3-4 years’ experience with escalations, process efficiency, and Tier 3 support
Bachelor's Degree in Computer Science, or equivalent combination of education and experience
Strong problem solving, organization, and project management skills
Ability to take initiative and work independently, as well as part of a team