Application Systems Analyst II Job at 22nd Century Technologies (McLean)

Job Description

The Application Systems Analyst reports to the Program Manager of Technology Systems. This position is responsible for the technical details, application use, and business implications on a variety of Cap Metro’s Software Systems that include Commercial-off-the-shelf (COTS) and custom-developed software on client-server, multi-tier, web, and/or mobile platforms. This role is also responsible for providing customer-focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, and problems, and providing timely communication and service.

Job Responsibility

Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
Implement, manage, and support desktop and Software as a Service (SaaS) application systems
Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
Participate in on-call rotation for after-hours IT support
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
Provide periodic reports to management
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency
Provide support and assist leadership in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates, and patches. Provide leadership in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24/7 basis
Support and assist in leading efforts in system security by ensuring compliance with security standards and policies, monitoring access privileges, conducting risk assessments, investigating suspicious activities, and remediation of identified security threats or risks
Document test cases and perform comprehensive testing during implementation and upgrades
Support and assist in leading the planning and undertaking of periodic risk analysis of systems and mitigate risks wherever possible. Lead in the planning and testing of disaster recovery. Support and assist in leading implementing, monitoring, and verifying backups. Lead resolving issues
Follow change management and change control processes to plan and deploy system changes. Perform change-impact analysis. Communicate changes to stakeholders and IT
Research, develop, and implement IT standards and best practice policies or procedures
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns
Perform other duties as required and/or assigned in support of the Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives aligned with these goals

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
Experience with direct end-user support in a customer service role
Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team-based environment
Knowledge of Information System Implementation Lifecycle desired
Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
Intermediate proficiency using Microsoft Office Suite
Demonstrated leadership ability
Demonstrated dedication to customer service

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Application Systems Analyst II

Job Description

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