Application System Analyst Lead - MyChart Job at CHRISTUS Health (Irving)

Job Description

The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight.

Job Responsibility

Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
Serves as escalation for the focus area in the support and optimization of team activities
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders
Ensures team members adhere to quality standards
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards
Able to influence operational and clinical project outcomes
Coaches team members to tackle new problems using experimentation, including successes and failure experiences
Inspire creative problem solving beyond standard recommendations and practice
Applies expert level understanding of assigned clinical/business operations, processes, and workflows
and accurately documents, discusses, and identifies dependencies with project team members and stakeholders
Prepares and provides clear and organized project status reporting to all stakeholders
Coordinates team members to gather information and prepare organized, consistent, and accurate reporting
Escalates issues appropriately through the chain of command
Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects
Develops business relationships with key client administrators based on trust
Leverages relationships to gain new project insight and new business opportunities for the Portfolio team
Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve
Organizes and distributes work load to ensure deliverables meet customer expectations
Mentor assigned Analysts
Facilitates cross training of team members
Proactively escalates issues and/or concerns with customer/system service expectations
Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web
Able to independently understand, analyze, and communicate complex integrated design and configuration
Able to independently analyze, design, and configure the application
Ability to teach team members complex design, configuration
Works collaboratively with application and compliance teams to design system processes
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines
Leads the focus area workgroups, providing oversight for related processes
Manages communication between the application teams as appropriate
facilitates application and cross-application work sessions
Strong communicator able to adapt message from baseline project team members to senior leadership
Independently develops internal and external communication and articulates project strategy ideas
Ability to coach in a positive and constructive way to increase self-awareness in others
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review
Manages large and/or sensitive projects/requests throughout the project lifecycle
Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff
Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency
Maintains expert knowledge of all technologies applicable to specific job responsibilities
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise
Leads and coordinates across applications for high impact vendor changes
May be required to travel to perform duties
May be required to work additional hours as needed during critical problems
Proactively plans projects and tasks across applications
Performs other duties as assigned

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
5-7 years of experience within supported healthcare, business, or information systems
Supervisory experience preferred
Preferred 2+ years project management experience or equivalent
Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project
Regularly serves as mentor or knowledge resource to peers across community
May have functional supervision responsibilities of other team members
May provide input into performance reviews and corrective actions for team members
May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members
Makes decisions regarding daily priorities for a work group
provides guidance to and/or assists team members on non-routine or escalated issues
Works in a team setting, sharing information and assisting other junior team members
Possesses and demonstrates detailed healthcare knowledge and systems expertise
Excellent project management and communication skills, both verbal and written
Able to independently coordinate and lead projects
Associated certifications on area of focus, preferred
For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date
Certifications or Proficiencies must stay current by maintaining new version training

Nice to have

Supervisory experience
2+ years project management experience or equivalent
Associated certifications on area of focus

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Application System Analyst Lead - MyChart

Job Description

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