Application System Analyst II - Converge Revenue Cycle Job at CHRISTUS Health (Irving)

Job Description

The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Job Responsibility

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
Collaborates across project borders with other teams
Thinks outside the box and proposes practical solutions to issues
Provides oversight and project management to assigned tasks
Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams
Utilizes application training, application web site and application resource materials regularly and effectively
Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience
Represents user needs and expectations in larger, more complex system updates and enhancements
Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders
Performs working level process and requirement analysis
Able to clearly articulate complex design, configuration issues to end users and project stakeholders
Maintains relationship with end user leadership post-engagement
Proactively addresses end user conflicts
Contributes to strategy discussions by identifying options with associated pros and cons with team members
Facilitates making timely decisions
Adhere to organization standards for system configuration and change control
Strong technical proficiency in application-specific design and configuration
Collaborate and develop strong relationships with end user communities, customers and business partners
Collaborate with Operational Leaders to focus on standardized best practice workflow processes
Coordinates code changes with appropriate vendor related to financial and business application issues
Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues
Share industry best practices from vendors with Operational Leaders
Serves as a liaison between business operations and providers, internal information technology, system users and vendors
Follows strict change management processes ensuring proper approval, testing, and validation of system changes
Written documentation delivered to end users and leadership shows consistency and attentive review
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction
Maintains high standards for quality of work for self and others
Manages medium complexity projects/requests
Proactively evaluates all new release and functionality of applications
Complete in a timely manner assigned courses within Healthstream
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department
Escalates when SLAs are breached or appropriate vendor action is not occurring
May be required to travel to perform duties
May be required to work additional hours as needed during critical problems
Assist in preparation and conducting of continuing formal or informal training session for users and co-workers
Identifies and seizes new opportunities
Performs other duties as assigned

Requirements

Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
3+ Years of experience
2+ years within healthcare, business, or information systems
Solves moderate incidents without direction
Develops new functionality for requests with little direction
Works in a team setting, sharing information and assisting other junior level team members
Possesses detailed healthcare knowledge and systems expertise
Makes decisions regarding own work on primarily routine cases
Works under minimal supervision, uses independent judgment requiring analysis of variable factors
Collaborates with senior team members to develop approaches and solutions
Mentors and may train team members within own functional or application
Associated certifications on area of focus, preferred
For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining new version training

Nice to have

Associates or Bachelor's degree preferred
Certified or proficient in assigned Epic module
Associated certifications on area of focus

CHRISTUS Health - All Job Offers

Select Country

Application System Analyst II - Converge Revenue Cycle

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Application System Analyst II - Converge Revenue Cycle

Ai Engineer

Branch Manager

Guest Environment Expert

Project Engineer

Sales Assistant

Sales / Project Estimator

Human Resources Coordinator

Showroom Sales Assistant - Flexible Hours

Our AI answers in your language