Application System Analyst I - Epic Security/SER Job at CHRISTUS Health (Irving)

Job Responsibility

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
Collaborates across project borders with other teams
Thinks outside the box and proposes practical solutions to issues
Communicates interdependencies with project leadership to proactively ensure quality and interoperability of design, configuration
Applies basic understanding of information technology, including systems, applications, operations, and support
Utilizes application training, application web site and application resource materials regularly and effectively
Cleary understands customer needs and expectations
Accurately documents business processes and workflows
communicates these with project team and stakeholders
Maintains a working level understanding of assigned department operations, processes, and environment
Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders
Performs basic process and requirement analysis, including process mapping though current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions
In addition, using current and projected data, provides recommendations in assigned application
Responsible for completing basic gap analysis, and providing recommendations
Consistently follows up with end users
Able to ask the right questions to obtain understanding of end user issues and needs
Seeks information from others when end user issues appear to pose significant risks
Demonstrates decision making based on facts (vs assumptions)
Routinely researches multiple avenues to identify viable options
Contributes to strategy discussions by identifying options with associated pros and cons with team members
Adhere to organization standards for system configuration and change control
Demonstrates core technical proficiency in application
Able to independently design and configure application
Has a basic understanding of and performs fact/data gathering and analysis with limited direction
Designs basic workflows
Begins to demonstrate mastery of at least one application
Collaborate and develop strong relationships with end user communities, customers and business partners
Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes
Coordinates code changes with appropriate vendor related to financial and business application issues
Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues
Share industry best practices from vendors with Operational Leaders
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable
Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution
Follows strict change management processes ensuring proper approval, testing, and validation of system changes
Written documentation requires minimal to no edits, has the confidence of the requestors and project team
Associate is able to recognize he/her skills, habits, work ethic, and behaviors and use them to manage his/her work
Associate is able to receive and process constructive feedback and affect adjustments to his/her skills, habits, work ethics or behaviors in a positive way
Proactively and independently troubleshoot and resolve minor incidents and requests
Completes task with attention to detail and high level of quality
Performs self-review process prior to completion
Design configuration require minimal additional QA by peer or lead analyst
Manages low to medium complexity projects/requests
Collaborates with team members as needed
Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department
Ensures vendors meet agreed upon SLAs and follow processes
May be required to travel to perform duties
May be required to work additional hours as needed during critical problems
Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues
Performs other duties as assigned

Requirements

Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
1+ Years of experience within healthcare, business, or information systems discipline
Solves minor to moderate incidents with direction
Develops new functionality for requests with direction
Associated certifications on area of focus, preferred
For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining new version training

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Application System Analyst I - Epic Security/SER

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