Application Support

• Engage in the Build and support activities for RunBook Automation (RBA) as the orchestration tool among all SMBF Applications
• Help in onboarding applications for adoption based on their criticality
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption
• Provide regular updates to management including accomplishments, challenges, risks and dependencies
• Collaborate with respective technology teams to get API's from them for inclusion within RBA for smooth automation of various infrastructure activities
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow
• Participate in review meetings, relating technology tools strategies to business requirements
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in 'best practices' across the overall support program
• Perform other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

• 5-8 years of total experience in IT industry, including in Software Engineering / large development projects
• Solid development background with knowledge of Java, Python, Spring boot etc.
• Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable
• Experience in automation, developing web applications, ensuring application performance and responsiveness
• Beginner / Intermediate level experience in an Production Management / Core Services Support role
• Project management with demonstrable results in improving IT services
• Skilled with MS Office
• Develop and maintain documentation required to support the server infrastructure
• Strong communication skills, both written and verbal, driving projects/issues to closure
• Experience in driving out requirements and building documentation process
• Familiar with Agile development methodologies
• Experience with JIRA/SharePoint Usage/Confluence is a plus
• Ability to adhere and enforce company and department processes
• Strong desire to learn new tools.

Experience with JIRA/SharePoint Usage/Confluence is a plus.