Application Support, Randstad

Randstad

Location:
Canada, Concord

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applications and local ERPs through best practices among the different countries in Americas division. The IS Applications Lead is also responsible for planning, design, development, and deployment of information and software systems for business operations. This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effective support; address business unmet needs and requirements taking into consideration IS standards and business objectives.

Job Responsibility:

Accountable for the day-to-day applications support throughout Our client
Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the local-divisional landscape
Support local integrations in conjunction with Americas IS integrations team to ensure uninterrupted business processes
Interface with other internal support functions across the IS and IT team divisional and Group Organization to ensure proper coordination and application support is given to local open issues
Coordinate’s delivery of vendor SLAs by guiding escalated incidents resolution, problem management, enhancements, and maintenance tickets
Provide timely and constant visibility of local service level to Americas IS and business management
Work with Subject Matter Experts (SMEs) and business leaders to facilitate the identification and realization of continuous business process improvement thru the effective use of our applications
Contribute, support, and promote the Information Technology architecture that aligns with enterprise business strategy and objectives
Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements
Create, maintain, and secure comprehensive local application and support documentation to business users and IS service team

Requirements:

Five (5) year degree related to information technology or comparable experience plus a minimum of 5-8 years in production IT and project management
Previous experience managing ERPs (such as SAP, MS, JDE as examples)
Extensive experience with core software applications for manufacturing, plant management, laboratory/pharmaceutical and industrial organizations
Proven experience in leading a technical team of application developers, Bas, Configuration/Release Management resources
Considerable experience in aspects of the application development life cycle and broad understanding of current technology enablers
Effective in planning and organizing work, efficient in work habits, a minimum of 3 years of experience in project management techniques, including project planning and estimations, project budgeting, staffing, project control techniques, and status reporting
Present a positive, professional image
good leadership and interpersonal skills required
Effective communication and listening skills
Demonstrate appropriate analytical skills, attention to detail and organizational skills
Must be able to prioritize tasks and work well under pressure
Excellent knowledge of information technology general controls, data and cyber security
Knowledge of and ability to understand and apply best practices in hardware, software and service release and deployment
Ability to make good decisions and support company policies in accordance with applicable regulations and procedures
Must be self-motivated and client service oriented maintaining effective working relationships within a multi-cultural business environment
Must be Spanish speaking

What we offer:

People Development
Effectively coach and manage employees and contractors under responsibility
Proactively support employee involvement and development, counsel employees on performance standards
Complete and administer accurate and timely performance reviews

Additional Information:

Job Posted:
April 26, 2025

Expiration:
May 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Application Support

Randstad

Location:Canada, Concord

Category:IT - Administration

Contract Type:Not provided