Application Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're a dynamic team responsible for providing data-related tools to our Bankers, meeting their daily needs and helping them solve complex problems. Our project involves multiple stages of data processing, including data feeds industrialization, ETL, data warehousing and data visualization. The role involves Level 1 and level 2 functional application support for Company's applications, managing internal end-user requests, troubleshooting, change management, and maintaining and enhancing current business processes.

Job Responsibility:

Internal end users requests management
Internal users on the applications assistance
Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
Change management: plan, test and release functional fix
Current business processes maintenance and enhancement
Functional platforms follow up, new process and features implementation
Incident and Problem management, solutions to common problems documentation

Requirements:

Understanding of ETL processes
Monitoring, troubleshooting, resolving and communicating production events to end users and stakeholders
Technical monitoring and control of the applications
Understanding of database management principles
Understanding about ITIL Foundations (Incident, Support, Problem & Changes)
SQL Server
PyCharm
Python
Power BI
Jenkins/Ansible
Fluent in English
Communication - oral & written
Proactivity
Ability to collaborate / Teamwork
Autonomous
Ability to share knowledge

Additional Information:

Job Posted:
June 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support