Application Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Application Production Support team member responsible for managing and supporting critical business applications in a production environment, ensuring stability, availability, and performance while collaborating with various stakeholders to resolve incidents and implement long-term solutions.

Job Responsibility:

Monitor and maintain the Application at the scope ensuring high availability and performance
Actively collaborate in incident management (e.g., participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitive solutions)
Execute change requests and deployments following ITIL & DevOps tools and processes
Proactively identify and resolve technical issues to ensure smooth business operations
Participate in on-call rotations and ensure 24/7 availability for critical applications
Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes
Work closely with Scrum teams to design, deploy, and enhance systems
Implement upgrades, patches, and new functionalities while ensuring minimal impact on users
Maintain and update technical documentation for processes, configurations, and troubleshooting guides
Share best practices and knowledge with the global support team to improve efficiency
Implement and optimize monitoring tools within production environment
Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices
Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues

Requirements:

RedHat Jboss EAP 6.4 and 7.0 (administration)
OpenShift (microservices)
API Gateway principles
RHEL Linux OS
Dynatrace and other monitoring tools (e.g. ELK)
CI/CD setup & optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
Relational DBs (MSSQL Server
Postgre)
Cloud environments support
Fluent in Portuguese and English

Nice to have:

Awareness of observability
Early detection and resolution of potential issues

What we offer:

Top Employer Certification
Opportunity to improve your experience daily
Generate impact in a constantly evolving digital environment

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support