Application Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Application Support role is responsible for the day‑to‑day operation, monitoring, and troubleshooting of business‑critical software applications. Acting as the primary point of contact for internal users and external customers, you will diagnose and resolve functional and technical issues, perform root‑cause analysis, and work closely with development, infrastructure, and business teams to ensure high‑availability, performance, and continuous improvement of the applications support.

Job Responsibility:

Resolving incidents and support requests - Efficiency of the solutions provided
Proper Communications to Operational Users regarding item resolution and status
Correct application of SLA and fulfil APS IT duties
Sharing the expertise and knowledge with the team
Internal Global Communication between APS IT Client teams
Develop good understanding on the applications the team gives supports to (functional and technical)
Applying the rules and the procedures in place

Requirements:

Production processes (ITIL, monitoring, infrastructure)
Proeficient in Oracle SQL / PL-SQL - Linux/Unix commands
Production knowledge (Cloud, VM, RHEL, Oracle,…)
Good knowledge of Funds industry or Knowledge and/or experience on the financial services industry
Monitoring & Automation (Ansible, Dynatrace,…)
Fluent in English
French is a plus
Communication skills - oral & written
Collaboration
Problem-Solving
Adaptability

Nice to have:

French

Additional Information:

Job Posted:
September 26, 2025

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Application Support