Application Support Job at Inetum (Lisbon)

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Applications Support Senior Analyst

The Applications Support Senior Analyst provides technical and business support,...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 - 8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with PL SQL/ Oracle Database is required
Required technical knowledge of shell scripting and UNIX systems
Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics is good to have
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools

Job Responsibility

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi applications
maintains application systems running in daily operations
manages, maintains and supports applications and their environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact and escalates in a timely manner
ensures storage and archiving procedures are functioning correctly
participates in application releases, from development to post-implementation analysis
identifies risks, vulnerabilities and security issues

What we offer

rewarding work
supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Application Support

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 26, 2025

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Job Posted:
September 26, 2025