Application Support Jobs

Computer Guidance

Location:
United States, Scottsdale

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Application Support team member serves as the primary support liaison between the company and customer and is responsible for resolving customer-related software questions associated with Computer Guidance’s construction accounting and project management software.

Job Responsibility:

Analyze situations to distinguish between application and hardware issues and route accordingly
Troubleshoot complex software problems utilizing research and testing to provide solutions
Monitor, track, and document customer support calls using help desk software
Ensure issues are resolved, submitted to development and customer contacted on a regular schedule to relay status
Communicate with management to ensure customer resolution, satisfaction, and team objectives are achieved
Take the initiative to increase application(s) knowledge by actively pursuing training, developmental work assignments, and completing authorized education programs

Requirements:

Bachelor's Degree in Accounting or equivalent experience
4+ years of analytical support with ERP software
preferably eCMS
Construction industry experience is desirable but not required
Payroll experience is preferred
Intermediate level of experience with core MS Office suite (Outlook, Word, Excel)
Strong analytical skills dealing with complex software applications
Extensive accounting knowledge and experience
Outstanding communication and customer management skills
Ability to develop and maintain strong business partner relationship
Ability to work independently and multi-task in a fast-paced environment

Nice to have:

Construction industry experience
Payroll experience

Additional Information:

Job Posted:
December 07, 2025

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Application Support