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Computer Guidance Logo Computer Guidance · IT - Administration

Application Support

United States, Scottsdale · Job Posted December 07, 2025
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Job Description

The Application Support team member serves as the primary support liaison between the company and customer and is responsible for resolving customer-related software questions associated with Computer Guidance’s construction accounting and project management software.

Job Responsibility

  • Analyze situations to distinguish between application and hardware issues and route accordingly
  • Troubleshoot complex software problems utilizing research and testing to provide solutions
  • Monitor, track, and document customer support calls using help desk software
  • Ensure issues are resolved, submitted to development and customer contacted on a regular schedule to relay status
  • Communicate with management to ensure customer resolution, satisfaction, and team objectives are achieved
  • Take the initiative to increase application(s) knowledge by actively pursuing training, developmental work assignments, and completing authorized education programs

Requirements

  • Bachelor's Degree in Accounting or equivalent experience
  • 4+ years of analytical support with ERP software
  • preferably eCMS
  • Construction industry experience is desirable but not required
  • Payroll experience is preferred
  • Intermediate level of experience with core MS Office suite (Outlook, Word, Excel)
  • Strong analytical skills dealing with complex software applications
  • Extensive accounting knowledge and experience
  • Outstanding communication and customer management skills
  • Ability to develop and maintain strong business partner relationship
  • Ability to work independently and multi-task in a fast-paced environment

Nice to have

  • Construction industry experience
  • Payroll experience
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