Application Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are recruiting 1 Application Production Support for the Collateral Support team. This role involves functional support of collateral applications, engagement with stakeholders, and handling incidents/requests while supporting critical Tier 1 applications on a 24/7 schedule.

Job Responsibility:

Provide functional support for the applications
Execution of requests from business, development, and other support teams
Prioritize, track, and resolve incidents/requests using the Service Now application
Analyze change requirements, test changes, and coordinate releases
Keep the collective team knowledge base up to date
Batch Monitoring and troubleshooting
Site Handover/follow the Sun
Ad-Hoc Reporting
Application Queries
Automatic reporting
User Access issues
Mailbox Management
Monitoring / Health checks
Static data changes
User training
Alerting based incidents / setup
System Health checks
Dashboard maintenance

Requirements:

Application support experience
SQL Server / Oracle and Sybase
ServiceNow/ticketing tools
GENEOS/monitoring tools
Understanding of Linux/Unix and Windows Server
English (Practice)
Ability to manage priorities, incidents, and problems
Good communication skills and teamworking
Knowledge sharing
Problem solving
Time management

Additional Information:

Job Posted:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support