Application Support Technology Lead Analyst

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
• identify and define necessary system enhancements
• analyze existing system logic, identify problems
• and recommend and implement solutions
• Provide expertise in area and an advanced level of understanding of the principles of apps support
• Provide technical and business support for users of Citi Applications, focusing on quick resolution of application issues, driving stability, efficiency, and effectiveness improvements
• Maintain application systems that have completed the development stage and are running in the daily operations of the firm
• Manage, maintain, and support applications and their operating environments, with a focus on stability, quality, and functionality against service level expectations
• Perform start-of-day checks, continuous monitoring, and regional handovers
• Develop and maintain technical support documentation
• Identify ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensure that storage and archiving procedures are in place and functioning correctly
• Formulate and define scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards
• document requirements
• Review and develop application contingency planning to ensure availability to users
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing, and deployment into production
• Engage in post-implementation analysis to ensure successful system design and functionality
• Act as advisor or coach to new or lower-level analysts
• allocate work
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
• Act as a liaison between users/traders, interfacing internal technology groups, and vendors
• Take active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets

• 8 plus years experience as application support SME
• Practical problem solving and strategic thinking skills
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stake holders
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
• Tech stacks : Windows, Unix, Shell scripting, Autosys, ITRS, Grafana, SQL, PL/SQL, Oracle, Postgres DB knowledge, Open shift Cloud ECS, EKS (Kafka , Kibana, Elastic search), Middleware technology like KAFKA, MQ, EMS, Service Now, Tableau
• Domain Knowledge: Good to have functional knowledge and experience in Credits Risk, Margin Applications
• Bachelor’s/University degree or equivalent experience

Good to have functional knowledge and experience in Credits Risk, Margin Applications