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Application Support Tech Lead Analyst

https://www.citi.com/ Logo

Citi

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Application Support Technical Lead - Service, Markets, Banking, and Functions (SMBF) Production Management Technology. We are seeking a technical lead for SMBF Production Support Technology.

Job Responsibility:

  • Provides technical hands on investigation and oversight across systems and applications
  • Provide a holistic view of the production environment for both technology and business management
  • Provide guidance on feedback reviews with development managers
  • Performs controlled resolution of incidents and problems including prioritization and escalation
  • Consults with the primary clients of the application
  • Requires awareness of audit and compliance related issues
  • Contributes to formulation of strategies for apps support
  • Champion stability initiatives to enable application high availability
  • Ability to handle incidents, problems and change at a global enterprise level
  • Responsible for delivery of end results and shares responsibility for budget management
  • Manages customer satisfaction requirements of operational procedures
  • Exhibits sound and comprehensive communication and diplomacy skills
  • Focus on people development and deputize for the regional support manager
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made

Requirements:

  • Experience writing Linux Shell scripts
  • Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase
  • Good Technical knowledge of Oracle 19c, SQL, MS SQL Server
  • Good Technical Skills in Java, JSON and API
  • Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools
  • Technical understanding of IBM WebSphere and TIBCO
  • Knowledge of MicroStrategy and Tableau
  • Knowledge of NDM, SFTP, MQ & TIBCO EMS
  • Autosys or relevant batching tools
  • Experience on Cloud computing and migrating applications to ECS containers
  • Experience on GitHub, TeamCity, Maven, CHEF or Ansible, Jenkins
  • Practical problem solving and strategic thinking skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • 12+ years experience in an Apps Support role would be an added advantage, but not essential
  • Highly assertive communications skills, commanding personality
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
  • Must show confidence in all communications
  • Experience with application support would be an added advantage, but not essential
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have:

  • 12+ years experience in an Apps Support role
  • Experience with application support

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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