Application Support Tech Lead Analyst, Citi

Citi

Location:
United States, Jersey City

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

179982.00 - 194761.00 USD / Year

Save Job

Apply Position

Job Description:

Citibank, N.A. seeks an Application Support Tech Lead Analyst for its Jersey City, NJ location, responsible for enhancing operational efficiency, site reliability, and adopting new technologies including Generative AI in alignment with Citi's broader business goals.

Job Responsibility:

Adopt new technologies and promote Site Reliability Engineer culture
Design, develop, and deploy various technology tools and Citi internal applications
Leverage Generative AI technologies to enhance operational efficiency and support capabilities
Participate in the development of a GenAI-powered chatbot aimed at streamlining tasks such as troubleshooting, query optimization, application-specific support, and observability tool onboarding
Help define and implement technology strategies, focusing on reliability, scalability, and performance
Assist with designing and maintenance of a long-term roadmap for site reliability, ensuring alignment with business goals
Support innovation in engineering practices and continuously improve technology framework and tools
Collaborate with executives and department leads to align efforts with broader business objectives
Participate in capacity planning and scaling strategies to ensure systems can handle current and future demands
Automate repetitive tasks, including deployment, monitoring, and incident response, to improve efficiency and reduce human error
Implement and support performance monitoring tools and processes to proactively identify and resolve potential issues
Ensure that all systems comply with relevant security standards and regulations, addressing vulnerabilities and risk proactively
Develop and maintain disaster recovery and business continuity plans to ensure minimal disruption in the event of system failures

Requirements:

Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, or a related field
six (6) years of experience in the job offered or in a related IT occupation maintaining and improving an application’s reliability, resiliency, scalability, and performance
Perform root cause analysis and implement monitoring solutions to track system performance, detect issues early, ensure system reliability, and reduce latency using Grafana, Prometheus, Elasticsearch, Kibana, Splunk and Open Telemetry
Work on applications developed using Java, Python, and Go Lang and hosted on Kubernetes/OpenShift, and Linux/Unix Systems
Develop automation scripts using Python, Bash, Ansible and Jenkins to streamline repetitive tasks, improve efficiency and reduce manual intervention in areas of Incidence response, deployments, and scaling
Focus on Infrastructure as Code (IaC) with Terraform, AWS CloudFormation, and Kubernetes to ensure consistency, scalability, and disaster recovery across AWS, Google Cloud, or Azure and on-premises environments
Optimize data workflows and storage using data warehousing platforms and Snowflake, Databricks, and Amazon Redshift to manage and analyze large datasets, ensure data reliability, and improve the performance of analytics pipeline and reporting systems
Support version control and CI/CD pipelines using Github and Bitbucket to enable efficient collaboration, automate testing and streamline deployments through integration with Github Actions, Jenkins and Bitbucket Pipelines

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Application Support Tech Lead Analyst

Citi

Location:United States, Jersey City

Category:IT - Administration

Contract Type:Employment contract