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Citi Logo Citi · IT - Administration

Application Support Tech Lead Analyst

India, Pune · Job Posted March 25, 2026
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Job Description

As an Apps Support Lead Analyst, you will take a leadership role in shaping and overseeing the production environment for Citi's critical Reference Data Applications. These are high-visibility applications forming the backbone of Citi's operations, serving hundreds of partner systems across Citi's main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients.

Job Responsibility

  • Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users
  • Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders
  • Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests
  • Shape the production monitoring/observability estate by championing new features and leveraging analytics
  • Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability
  • Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk
  • Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Requirements

  • 8+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level
  • SME-level expertise in Unix/Linux and advanced Shell scripting
  • Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
  • Proven experience in mentoring junior team members and leading technical initiatives
  • Extensive experience with containerization platforms (OpenShift, Kubernetes)
  • Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
  • Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
  • Significant experience working with REST APIs
  • Infrastructure: Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
  • Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences
  • Bachelor's/University Degree or equivalent experience will be considered

Nice to have

  • Proficiency in a programming language (e.g., Python, Java) for automation
  • Experience in applying prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
  • Experience with modern observability standards and tools: Open Telemetry, Prometheus, Grafana
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