Application Support Team Manager Job at Robert Half (Merrimack)

Application Support Manager

We are looking for an Application Support Manager to lead a strong team of Appli...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in management of application support or technical operations teams
Strong working knowledge of application troubleshooting, incident management, and production support practices
Experience with enterprise technologies such as Active Directory, Cisco technologies, Dell technologies, and computer hardware
Ability to manage application maintenance, upgrades, and service improvement efforts in a business-critical environment
Strong communication skills with the ability to work across technical teams, business users, and external partners
Demonstrated ability to analyze support metrics and use data to improve service reliability and response performance
Experience documenting procedures and maintaining support processes that meet operational standards
Proven ability to prioritize multiple issues and initiatives in a fast-paced environment

Job Responsibility

Lead day-to-day support activities for business applications, ensuring stable performance and dependable service delivery
Coordinate incident response, troubleshooting, and resolution efforts to restore service quickly and minimize operational disruption
Plan and oversee application updates, maintenance work, and version upgrades while reducing risk to business operations
Identify opportunities to improve support effectiveness through automation, process refinement, and better use of technology
Track operational performance indicators such as system availability and response times, and take action to improve results
Partner with internal teams, vendors, and business stakeholders to support new initiatives and maintain alignment on priorities
Develop team capability by providing technical guidance, knowledge sharing, and learning opportunities tied to business needs
Maintain support documentation, operating procedures, and service standards in line with organizational and industry expectations
Contribute to departmental planning, reporting, and continuous improvement efforts by using metrics to guide decisions
Support staffing and team performance activities, including coaching, feedback, and fostering a collaborative work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Lead Application Support Manager

We are seeking a seasoned and strategic Lead Application Support Manager to over...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A minimum of 12 years of professional experience in IT, with at least 5-7 years in an Application Support Management role within the banking or financial services industry
Proven track record of successfully leading and managing application support teams for complex, mission-critical systems in a 24/7 environment
Expert-level proficiency in IT Service Management (ITSM) principles, with deep experience in Incident Management, Problem Management, Change Management, and Service Request Fulfillment
Hands-on experience with application monitoring tools, performance diagnostics, log analysis, and alerting platforms in a distributed microservices environment
Strong technical background with experience supporting applications built on technologies such as Java Spring Boot, Python, and middleware like TIBCO
Excellent leadership, communication, and interpersonal skills, with the ability to manage senior stakeholders, distributed teams, and high-pressure production incidents
Experience with ITIL framework and certification (e.g., ITIL Foundation)
Ability to perform root cause analysis (RCA) and implement corrective and preventive actions effectively

Job Responsibility

Lead the application support function for critical fraud detection and prevention systems. This includes overseeing critical production incidents, ensuring timely resolution, performing root cause analysis, and implementing preventative measures to maintain high availability and performance
Drive the resolution of production incidents, ensuring minimal business impact. Coordinate with development, infrastructure, and business teams during critical outages, communicating status updates effectively to all stakeholders
Implement and manage problem management processes to identify, investigate, and resolve the root causes of recurring incidents. Proactively identify potential issues and implement solutions to prevent future occurrences
Drive initiatives focused on enhancing system reliability, performance, scalability, and resilience. Work closely with SRE/DevOps teams to optimize monitoring, alerting, and incident response procedures
Establish, monitor, and report on Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for application availability, performance, and incident response. Ensure compliance with defined metrics and drive continuous improvement
Provide leadership and technical guidance in diagnosing complex technical issues, performing deep-dive analysis, and troubleshooting problems across various technology stacks and integrations
Oversee and approve application changes in coordination with development and release management teams, ensuring adherence to change control policies and minimizing risks to production stability
Oversee the implementation and optimization of robust monitoring and alerting systems to proactively detect anomalies, performance bottlenecks, and potential outages
Serve as a primary point of contact for business stakeholders and senior management regarding application health, incident status, and operational improvements. Communicate effectively and transparently
Develop and maintain comprehensive support documentation, runbooks, and knowledge base articles to facilitate efficient incident resolution and knowledge transfer within the support team

Fulltime

Application Support Manager

We are seeking a highly skilled and motivated Application Support Manager to joi...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Overall 8+ years of experience with 5+ of relevant experience working in an application support role
2+ years experience in a leadership role
Knowledge of eFront Front Invest or other asset management applications
University degree (master or bachelor) in IT
Knowledge in relational databases: MS SQL Server
Professional Experience with VB.Net, SQL, Powershell or Javascript languages
Familiarity with version controlling systems (GIT, SVN)
Experience with agile software development lifecycle methodologies (Scrum, Azure DevOps)
Highly motivated with a strong sense of commitment and teamwork
Highly analytical and strong problem-solving skills

Job Responsibility

Provide functional and technical support for eFront Front Invest - via phone, email, and ServiceNow
Troubleshoot functional, data and performance issues with eFront Invest and its connected interfaces issues
Provide qualitative analysis of business user needs and evaluate the feasibility of their requirements
Design and Develop new features, solutions, and interfaces in line with best practices
Document and maintain support procedures, knowledge base articles, and technical documentation
Work with our larger IT team on special projects to integrate eFront into the larger AD ecosystem

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Manager, Application Support

The Manager, Application Services is responsible for overseeing the operational ...

Location

Canada , Coquitlam

Salary:

100000.00 - 115000.00 CAD / Year

Natural Factors

Expiration Date

Until further notice

Requirements

8+ years of experience in IT service delivery, application management, software operations, or related enterprise technology functions
5+ years of people management experience leading technology or application-focused teams
Demonstrated experience owning or contributing to application lifecycle management, including upgrades, vendor coordination, and operational governance
Experience working closely with application support or operations teams in a production environment, either through direct management or strong partnership, including involvement in incident escalation, change management, or service governance
Strong leadership and stakeholder management skills
Excellent communication skills, including the ability to convey technical concepts to non-technical audiences
Proven problem-solving and decision-making abilities under time constraints
Strong organizational and prioritization skills
Continuous improvement mindset with a customer-focused approach

Job Responsibility

Provide leadership, coaching, and direction to the Application Services team to ensure stable and effective support of enterprise applications
Monitor and drive application service performance, including incident and problem management, escalations, and service-level accountability
Develop and maintain comprehensive end-to-end documentation for enterprise applications
Identify and document recurring issues suitable for transfer to Business Technology Services or other support teams
Collaborate with cross-functional leadership to establish clear ownership boundaries and ensure repeatable processes are maintained within the appropriate teams
Develop and maintain governance frameworks for application services, including request intake, prioritization criteria, escalation protocols, and performance metrics

What we offer

Great healthcare benefits (including health and personal spending accounts)
Company provided RRSP
Vacation and wellness days - 5 weeks in total
Employee appreciation events and wellness sessions
$300 per year to spend on company products plus discounts on our products
Free onsite parking and bus pass reimbursement
Discounts on local and sustainable companies
Tuition reimbursement

Fulltime

Application Support Manager

This role is an intermediate-level position responsible for providing dedicated ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

14+ years of relevant experience in production support role
Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
Experience in Hadoop (Cloudera)/Big data technologies and Snowflake
Hands on experience in Dockers and Kubernetes with strong understanding of business is preferred
Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins
Experience with Tableau for creating dashboards and reports
Expertise in SAS or Python for data analysis, MIS, and visualization
Proficiency in SQL for data extraction and manipulation
Strong scripting skills (e.g., Python, Shell) are a plus
Strong analytical and problem-solving skills

Job Responsibility

Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
To be part of the Cloud migration journey and support the business from Day1 on migration to cloud
Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
Create and maintain dashboards and reports using Citi tools to monitor system performance and provide insights to stakeholders
Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into Engineering, Framework and Platform teams within ISG
Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce processing time and reduce Turnaround for batches
Collaborate with L1-L2 Support team, Framework, Platform and Engineering teams and target reduction in Incidents and Problems

Fulltime

Application Support Team Leader

My client are looking to add an Application Support Team Leader to their ranks i...

Location

United Kingdom , Bracknell

Salary:

55000.00 - 65000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Experience working in an Application Support Team Lead capacity
Strong SQL knowledge

Job Responsibility

Assuring and improving Support function efficiency
Handling escalations and coordinating responses during incidents
Building and maintaining strong relationships with customers
Providing mentoring and guidance to Engineers
Taking ownership of critical issues
Driving continuous improvement across the Support function
Working hand in hand with other teams to provide product related insights and relaying bugs
Driving training and development
Demonstrating best practices
Contributing technically to incidents

What we offer

Bonus

Fulltime

Application Support Manager

The Tripadvisor Experiences Engineering team is distributed across Europe and is...

Location

Poland , Krakow

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Proven Leadership: 3+ years of experience leading and managing a technical support team in a fast-paced, business-critical environment
Technical Depth: A strong technical background with the ability to 'dive into the stack.' You should be comfortable troubleshooting APIs, analyzing system logs, and understanding modern software architectures
Problem-Solving Mindset: An excellent ability to break down complex, multi-layered problems into simple, actionable solutions
Communication Skills: Strong interpersonal skills with a proven ability to influence stakeholders and manage expectations across both technical and non-technical audiences
Ownership Mindset: You don’t just wait for tickets to arrive
you proactively monitor application performance and user satisfaction to identify risks before they escalate

Job Responsibility

Lead & Inspire: Manage, mentor, and motivate a high-performing Application Support team. You will be responsible for formal career planning, performance feedback, and fostering a culture of ownership and technical excellence
Execute with Speed: Oversee the day-to-day operations of the support queue, defining and upholding support SLAs and ensuring that complex incidents and service requests are resolved swiftly
Tackle Complexity: Act as the primary escalation point for the most challenging technical hurdles. You’ll use your hands-on experience with application logs and API integrations to help your team diagnose system-level failures
Bridge the Gap: Act as the strategic link between Customer Service and Engineering. You will translate customer pain points into actionable technical requirements and ensure bug reports are routed to the correct product teams for permanent resolution
Drive Root Cause Analysis (RCA): Lead the charge in identifying recurring problems. Instead of just 'fixing the symptoms,' you will partner with Principal Engineers to prioritize permanent fixes that eliminate technical debt and minimize downtime
Stakeholder Communication: Maintain clear, transparent communication with business owners and executive leadership regarding major incident status, impact assessments, and resolution timelines
Continuous Improvement: Refine support workflows, incident management processes, and documentation. You will drive initiatives to provide quicker responses and improve the overall customer satisfaction

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

Fulltime

DevOps Application Support Manager

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–7 years of relevant experience in a hands‑on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long‑term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience‑related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross‑functional support teams and technology groups
Strong organizational and workload‑planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge‑sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost‑reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

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Application Support Team Manager

Job Description

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