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My client are looking to add an Application Support Team Leader to their ranks in a particularly busy period. You will be responsible for leading the Application Support function, improving efficiency, handling escalations, and mentoring engineers while remaining technically involved.
Job Responsibility:
Assuring and improving Support function efficiency
Handling escalations and coordinating responses during incidents
Building and maintaining strong relationships with customers
Providing mentoring and guidance to Engineers
Taking ownership of critical issues
Driving continuous improvement across the Support function
Working hand in hand with other teams to provide product related insights and relaying bugs
Driving training and development
Demonstrating best practices
Contributing technically to incidents
Delivering and taking responsibility for service reviews
Requirements:
Experience working in an Application Support Team Lead capacity