Application Support Specialist Job at Demant (Kuala Lumpur)

Application Support Specialist

Demant

Location:
Malaysia , Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an Application Support Specialist to join our MyBusiness team. Our team works in an agile environment, closely collaborating with back-end developers, analysts and the Product Owner. Currently the MyBusiness solution has been implemented in 19 different countries, some of the countries are USA, Canada, Germany, France, Japan and Australia. The solution is implemented for our 3 brands; Oticon, Bernafon and Philips. The solution is integrated with several global applications. Due the success we are currently working on implementing MyBusiness in more countries and creating new features.

Job Responsibility:

Monitor the support queue
Solving cases that can be solved, cases that can’t be solved have to be assigned to relevant queues
Receive knowledge transfer regarding new features
Evaluate if documentation is sufficient
Participate in sprint planning, backlog refinement, and retrospectives
Monitoring logs and system reporting tools to proactively identify potential issues
Perform initial troubleshooting to help identify were issues origin
Request additional information on tickets if the information originally provided is not enough to solve the problem

Requirements:

Experience with support of business processes
Technical understanding of how integrations and data flows support business process and features
Structured and detail-oriented mindset in regard to solving issues and documenting the processes
Strong communications skills, both technical and business oriented

Nice to have:

Experience working with Microsoft Azure and Application Insights
Basic understanding of API’s and data formats like JSON
Experience with working in Connect ticket system

What we offer:

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
We offer the opportunity to travel for work globally

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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