Application Support Specialist Job at Trimble Inc. (Portland)

Job Description

Master the Tech, Empower the Industry as an Application Support Specialist in Lake Oswego, OR! Are you a software-savvy problem solver ready to be the hero for our customers? Join the core team at Trimble Viewpoint and use cutting-edge AI tools to troubleshoot and resolve critical challenges for the construction accounting and project management industry, ensuring our users stay productive and efficient.

Job Responsibility

Assists customers with use of Viewpoint software core product(s) and point-solutions: Vista, Procontractor, and Spectrum
Monitors, tracks, and documents customer support calls and related activities in a CRM system
Uses SQL Query, reporting tools, and spreadsheets to examine underlying data
Utilize internal AI-powered tools to analyze customer issues and expedite problem resolution
Develops content for an AI based case resolution solution to assist customers with common questions and problems
Serves as an on-call resource for International calls as part of normal department rotation, as assigned

Requirements

Ability to quickly develop and maintain a high level of knowledge of (Viewpoint) software products and remain expert on current product knowledge both from an internal and from a user perspective
Demonstrated ability to empathize with customers, actively listen
ability to always defuse situations rather than intensify one
Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things
Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge
Demonstrates a basic understanding of AI agents and their usage
Has a willingness to think outside the box in regards to how AI tools can be used to make case handling quicker and more efficient
Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, and customers
Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Bachelor’s degree, preferably with an emphasis in business, accounting or other relevant discipline or relevant experience

Nice to have

Professional experience with web-based ERPs, inventory management systems, or purchase order trackers
Bachelor’s degree with an emphasis in Business, Supply Chain, Technology, or a related discipline

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Application Support Specialist

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