Application Support Specialist Job at Referral Rock

Junior IT Application Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Experience in application support (preferably with document management systems)
Strong analytical and problem-solving skills
A solid understanding of ITSM practices and agile methodologies
Excellent communication skills – fluent in English, both written and spoken
Customer-centric attitude with a sense of ownership and initiative
Ability to work independently and collaboratively
German language skills are a plus

Job Responsibility

Provide 2nd-level support for our Document Management System (Document Backbone)
Resolve complex incidents escalated from 1st-level teams
Ensure smooth, secure, and efficient system performance
Advise stakeholders based on your functional and technical knowledge
Understand business needs and translate them into effective IT solutions
Identify recurring issues and propose sustainable fixes
Suggest and test functional enhancements
Support testing and quality assurance of new features
Work closely with product teams, developers, and business users
Contribute to a culture of agility, transparency, and shared responsibility

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Non-working days on the 31st of December

Fulltime

Application Support Specialist

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS compan...

Location

Salary:

Not provided

Referral Rock

Expiration Date

Until further notice

Requirements

Advanced HTML (DOM, Forms)
Client-side browser JavaScript
Use of browser console to analyze pages and debug
Use of APIs and webhooks with tools like Postman and Request Bin
3+ years experience

Job Responsibility

Triage tech support requests
Debug and find solutions for customer technical issues
Directly assist customers with technical solutions on Zoom calls
Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos

What we offer

Benefits available for US-based Employees

Fulltime

Application Support Specialist

Novidea is looking for a skilled and results-driven technical support specialist...

Location

United Kingdom

Salary:

Not provided

Novidea

Expiration Date

Until further notice

Requirements

2+ years of customer support experience in a software/SaaS environment
Proven experience supporting Salesforce-based applications
Salesforce Administrator Certification is required
Solid technical background
Experience in corporate technical support, applying customer service principles and best practices
Experience in the insurance industry (highly advantageous)
Adept at multitasking
Capable of independent work
Thrives in a fast-paced environment and adapts to shifting priorities
Strong problem-solving skills and ability to diagnose issues in a timely manner

Job Responsibility

Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
Gathering and analyzing customer information to accurately diagnose and resolve issues
Documenting all customer interactions and ensuring timely follow-ups
Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
Performing installations and configurations of both the Novidea system and Salesforce
Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
Ensuring excellent communication with customers, providing clear and timely updates on issue resolution

Fulltime

Siebel Application Support Specialist

Provide L2/L3 support for a Siebel Application in Banking Industry. Troubleshoot...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Strong knowledge of Siebel on DEV/Configuration area
Understanding of Oracle/DB2/SQL databases, Siebel Data Model
Knowledge of the Siebel Product Configurator
Knowledge of Siebel Open UI
Experience in troubleshooting Siebel EAI (Web Services, MQ, REST)
Good level of English
A responsible attitude and ambition in achieving your mission
A good combination of rigor, creativity and communication skills
Enthusiasm, self-confidence, innovative problem-solving skills

Job Responsibility

Provide L2/L3 support for a Siebel Application in Banking Industry
Troubleshoot and resolve issues related to Siebel Workflows, Business Components, Integration Objects, EAI and eScipt
Very closely with business users’ representatives, developers and infrastructure team to diagnose and resolve incidents
Perform root cause analysis (RCA) and implement long-term fixes for recurring issues
Participating in on-call support and weekend maintenance activities as required

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

Application Support Specialist

Join a dynamic team that powers business-critical applications for a global orga...

Location

Philippines , Manila

Salary:

Not provided

Rimes Technologies

Expiration Date

Until further notice

Requirements

Strong experience with Atlassian Suite (Cloud): Jira Software, Jira Service Management (including Assets), Confluence, Tempo
Skilled in Jira Service Management client portal configuration and workflow automation
Working knowledge of Atlassian add-ons such as Automation for Jira
Familiarity with Agile methodology lifecycle
Process governance or strong automation workflow knowledge
Excellent verbal and written communication, self-starter attitude, and collaborative mindset
Experience: 2–4+ years of relevant experience

Job Responsibility

Provide quality system administration support for Jira, Jira Service Management, Confluence, and associated add-ons and integrations
Manage Jira projects, users, permissions, screen schemes, notification schemes, custom fields, workflows, and workflow functions
Evaluate and configure Jira and Confluence plug-ins, including licensing, testing, installation, and setup
Install and configure custom Jira add-ons to enhance capabilities (e.g., Automation for Jira)
Establish standards, best practices, and governance for Jira and Confluence management
Provide technical support for dashboards, projects, issues, queries, workflows, and reports
Develop advanced JQL queries for dashboards, filters, and reports
Create automated scripts and triggers using REST API (nice to have) and Webhooks (required)
Perform Jira instance migrations and collaborate with Atlassian support for issue resolution
Partner with stakeholders to gather requirements and optimize business processes

What we offer

Transportation & Rice Allowance
20 Days Annual Leave (Pro-rated)
2 Days Volunteer Day
Employee Assistance Program: Mental Health Support
Life Insurance and Optional Pension Plan: Upon regularization
Family Benefits: Medical Reimbursement, Medical and Dental (HMO)

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Software Support Specialist

The CAMA Software Support Specialist’s primary duty is to provide day-to-day sof...

Location

Salary:

40000.00 - 60000.00 USD / Year

Vision Government Solutions Inc

Expiration Date

Until further notice

Requirements

Experience troubleshooting software application issues, and the ability to think critically under pressure
Excellent written and oral communication skills
A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical
Customer empathy and a passion for helping customers
A highly positive attitude, and a desire to work in a fast-paced, collaborative environment
An organized, detail-oriented approach to work
A proven ability to learn additional technical concepts

Job Responsibility

Working directly with customers to answer all software questions and ensure complete resolution of software issues
Serving as the 'voice of the customer,' advocating internally to drive the product roadmap
Focusing on team processes to become increasingly more efficient in day-to-day activities
Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

What we offer

Medical, dental and vision insurance
401k match

Fulltime

Application Support Specialist

Referral Rock

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

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