Application Support Specialist Job at Service Stream (Melbourne)

Application Support Specialist

Service Stream

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations. This full-time, permanent opportunity (hybrid, with three days in the office) is ideal for technically strong, proactive professionals who thrive in complex enterprise environments and enjoy working across both BAU support and project-driven work. You’ll join a collaborative team within GBIS, partnering closely with developers, architects, security teams, business stakeholders, and project squads to uplift system stability, enhance user experience, and ensure operational readiness across the corporate application landscape.

Job Responsibility:

Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Lead incident resolution, root cause analysis, and preventative improvements to enhance overall system stability
Support minor enhancements, system changes, and release activities including testing, validation, deployment, and documentation
Collaborate with business stakeholders and technology teams to prioritise demand, resolve issues, and deliver effective solutions
Contribute operational insight to project teams to ensure scalability, supportability, and smooth transition into BAU
Maintain accurate knowledge articles, system documentation, and governance-aligned configuration standards
Monitor application health, data quality, and performance, proactively identifying risks and improvement opportunities
Support and administer ServiceNow, including workflows, catalogue items, reporting, and ITSM modules (Incident, Problem, Change, Request)
Uphold ITSM best practice across the organisation, driving continuous improvement in processes and platform use
Assist with integration support including MID Server setup, credentials management, schedules, and basic REST/SOAP configuration
Provide reporting and insights that support service quality, performance trends, and decision-making

Requirements:

Must be an Australian Citizen
Proven experience supporting enterprise applications within a complex, multi-system environment
Strong understanding of ITIL processes and service management best practice
Ability to balance operational BAU support with enhancements, projects, and continuous improvement initiatives
Strong analytical, troubleshooting, and problem‑solving capability
Excellent communication skills with the ability to simplify technical concepts for business users
Demonstrated experience supporting data loads, onboarding processes, and foundational configuration
Experience with change, release, and deployment processes
Hands-on experience administering ServiceNow and supporting ITSM processes
Understanding of ServiceNow security concepts including roles, groups, ACLs, and least-privilege access
Exposure to Agile methodologies and cross-functional delivery environments
Degree in Information Systems, Computer Science, or relevant equivalent experience

Nice to have:

ITIL or ServiceNow certifications (highly regarded)
Experience working in large-scale or regulated environments
Exposure to SAP or SuccessFactors is an advantage

What we offer:

A safe and supportive culture that values diversity and inclusion
Flexible hybrid work arrangements
Genuine career development and advancement pathways
Access to employee benefits, offers, and discounts
A variety of paid leave options including parental, cultural, community service, study, corporate volunteering, and purchased leave

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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