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Application Support Specialist

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Trimble Inc.

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Location:
United States , Lake Oswego

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

16.39 - 21.73 USD / Hour
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Job Description:

Transform the Construction Industry as our next Application Support Specialist for Viewpoint Solutions! Trimble is looking for a passionate problem-solver to serve as a primary liaison, resolving critical software issues while making a tangible impact on how global infrastructure is built and maintained.

Job Responsibility:

  • Resolve complex customer software issues for industry-leading construction accounting and project management solutions
  • Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers
  • Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software
  • Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights
  • Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds

Requirements:

  • Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline
  • High level of empathy and the ability to communicate technical concepts clearly to diverse audiences
  • Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service
  • Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule

Nice to have:

  • Practical experience within the construction industry, specifically in project management or construction accounting
  • Experience managing social support channels, community forums, or creating instructional video content
  • Prior success in a high-volume customer service or application support environment
What we offer:
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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